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Business telecommunications billing problems and poor customer service making you cranky? You’re not alone!

Have you felt frustrated or cranky in the past year with your business telecommunications? You’re not alone in being upset with poor customer service and billing problems. According to a recent Sydney Morning Herald article “Telco customers are becoming increasingly cranky about poor customer service, billing problems and how their grievances are handled, with [...]

7 Ways to Reduce the Cost of Your Business Telecommunication

Looking for ways to reduce your business telecommunication costs for the New Year? Here are 7 ways to save your money in 2017! Engage a Telecommunications and IT Service Provider Not everyone can afford to have an internal IT department. However, this doesn’t mean that you should go without one. IT Service Providers are cost-effective [...]

PSTN, ISDN, ADSL – What does it all mean?!

If you need to know more, our friendly team is here to help. So you’ve just been told that the business is expanding and you need to look after the communication services at the new office. You immediately go into a panic as you don’t know where to start, [...]

By | 2017-03-13T18:33:08+00:00 December 2nd, 2016|Cloud, Cloud Phone Systems, Internet Services, Network, Phone Systems, Uncategorised|

The Internet of Things (IoT) and Customer Experience

What is IoT? The Internet of Things (IoT) is the collaborative operation of physical devices via network connectivity. It’s a mouthful, but what it means in layman’s terms is that your everyday devices, such as your phone, your car and even your fridge, are all wirelessly connected to each other to enhance their functionality. Let’s [...]

What is the difference between PSTN and ISDN?

The telecommunications industry loves its acronyms, but it can all be a bit confusing with so many different products and standards available to provide voice and data services. Luckily for you, Arrow is here to make things a bit clearer! Two of the oldest methods for voice service delivery are public switched telephone network (PSTN) [...]

By | 2017-05-22T10:41:20+00:00 September 15th, 2016|Avaya, Network, Phone Systems|
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