SOLUTIONS FOR BUSINESS SIZE

Mid-Market Communications

Maximise Productivity and Boost Business Performance

Simple, Flexible and Scalable

Arrow’s mid-market business solution suite includes everything you need to keep your business nimble, competitive and productive

  • Unified Communication Solutions for National and Global Business tailored solution and product consultation
  • Collaboration and meeting Solutions voice and Video conferencing with team collaboration meeting rooms
  • Advanced insights and analytics key metrics include customer satisfaction, agent performance, first contact resolution, and more
  • Contact centre an omni Channel experience with call, email, chat and social media

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Virtual Office Mobility Solutions

That Keep You Connected

8x8 cloud communications on different devices

With Arrow, you take the office with you, bringing your office number on any device.

Enjoy seamless communication between your desk phone, PC, smartphone and tablet.

You and your team will have everything it needs to be productive on-the-go.

Seamless and Integrated Communication

It’s so Much Simpler When all Your Communication Channels are Integrated.

Switching to different phone, chat and conferencing systems result in disjointed communications.

Easily transition across your calls, chats and conferencing with a single sign on.

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Woman on phone and laptop

Bring the Team Together

8x8 team collaboration

See the benefits of powerful and effective conferencing and collaboration tools, that will allow your team to work together effectively and instantly from anywhere in the world.

Solution Features include

  • Video & voice conferencing
  • Secure instant messaging
  • Team collaboration and project management
  • Presence

Collaborative Contact Centre Solutions

Keep you customers and call centre agents happy with Arrow’s Cloud Contact Centre solution.

World-class capabilities include workforce optimisation, advanced business phone and collaboration services and unified communications.

Our solution creates personalised interactions with customers through CRM integrations, and benefit from increased customer satisfaction, through using the communication channels your customers want to use including voice, email, chat and social media.

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male and female contact centre staff

Drive Productivity

With Real-Time Analytics

8x8 analytics dashboard

Real-time analytics give you deep insights into your business performance.

Analyse and visualise data and trends across your business, including CRM and business application interactions.

Get the intelligence you need for staffing needs and requirements, training, strategies for improved business and customer outcomes, and have the flexibility to act on opportunities and challenges as they arise.

Book A Consultation with a Mid-Market Expert

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