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5 steps to creating a cloud call centre for your business

Does your business have a contact centre that’s not in the cloud yet? A virtual contact centre is a cloud web-based application that supports voice, email and web chat so your customers can interact with your company in the way they prefer. When your company has a contact centre in the cloud, it can [...]

By |2018-10-22T09:25:45+00:00October 18th, 2018|8x8, Arrow Voice|

Cloud communications for the retail industry

Does your retail business use cloud communications to drive business growth and cut costs? If you’re still using call centre and legacy phone systems, you may be hampering your customer and employee experience. Cloud-based Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) are making these systems obsolete. Retailers who are [...]

By |2018-10-04T10:06:50+00:00October 4th, 2018|8x8, Arrow Voice|

How to choose the right Internet for your business

As a medium or large business you know how important a reliable Internet connection is. But when it comes to choosing an Internet Service Provider (ISP) it can be confusing to work out which one is right for your business requirements. Having the right business Internet ensures your employees can stay in touch quickly and [...]

By |2018-09-11T08:48:05+00:00September 11th, 2018|Arrow Voice, Internet Services|

How a virtual contact center can enhance your customer experience

To succeed as a medium or large business, it’s vital that exceptional customer service is delivered consistently and efficiently. While the number of customers who communicate via web-chats and email is growing, communicating via the telephone is still very important. In the past a business contact center required a team of employees to be housed [...]

By |2018-08-14T14:36:29+00:00August 14th, 2018|8x8, Arrow Voice|

Why your business needs unified communications to succeed

Are the communication systems and solutions your medium or large business uses unified? If your communications are not unified into one solution, your business may be wasting time, money and losing its competitive edge. Over the past few years, unified communications have helped thousands of businesses worldwide get convenient access to cross-channel communications including VoIP [...]

By |2018-07-16T17:28:06+00:00July 16th, 2018|8x8, Arrow Voice|
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