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Unified Communications for the Finance Industry

The finance industry, including banking, insurance, accounting and stockbroking firms, faces unique and complex challenges, including regulatory and stringent security requirements. Deloitte has released its 2019 Banking Industry Outlook, that outlines key trends occurring in the financial services sector. They identify the challenge when faced with a complicated mix of systems, platforms, tools and software, [...]

By |2019-09-09T16:28:20+11:00September 9th, 2019|Arrow Voice|

4 Easy to Use Collaboration Tools to Boost Business Productivity

Ask yourself, is your business optimised to take advantage of the latest technology? With so many applications and communication services available for business use, it can be confusing when trying to choose what to implement. Read on for Arrow’s top 4 picks for business and workplace collaboration. REQUEST A CONSULTATION CALL US 1300 [...]

By |2019-08-08T14:13:13+11:00August 8th, 2019|Arrow Voice|

How Hospitality can stay competitive with Unified Communications

We all know that positive customer experiences ranging from interactions with your website, booking systems, call centre staff and employees, can turn your guests into brand advocates and champions. Happy customers spreading the word both off and online will bring in more potential customers and revenue. A classic ‘win-win’! The reverse unfortunately, will also hold [...]

By |2019-07-24T10:58:02+11:00July 24th, 2019|Arrow Voice|

Your Telco Bill Explained

When was the last time you looked closely at your phone bill? As your business grows with a bigger team and more products and services, the information on your telecommunications bill can get hard to decipher. Hidden fees and charges can quickly add up, resulting in unnecessary inefficiencies and costs. By taking the time to [...]

By |2019-06-25T16:39:17+11:00June 24th, 2019|Arrow Turn Key, Arrow Voice|

5 steps to creating a cloud call centre for your business

Does your business have a contact centre that’s not in the cloud yet? A virtual contact centre is a cloud web-based application that supports voice, email and web chat so your customers can interact with your company in the way they prefer. When your company has a contact centre in the cloud, it can [...]

By |2019-04-30T18:56:22+11:00October 18th, 2018|8x8, Arrow Voice|
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