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Maximising Support, Minimising Costs: Omnichannel Communications

To prioritise customer satisfaction and experience, businesses must connect on their preferred communication channels, ensuring a seamless and consistent support experience throughout their journey. Watch our video or read on to explore the many benefits of omnichannel contact centre communications. The Challenge: High Costs of Phone Support Fact: Phone calls are the most [...]

By |2024-05-13T16:01:11+10:00May 8th, 2024|Arrow Voice|

Strategic Selection: Bluetooth vs. DECT Headsets for Business Success

Gone are the days of tangled wires and muffled calls. Wireless headsets have become a staple in our dynamic and mobile work environments. But with two major technologies, Bluetooth and DECT (Digital Enhanced Cordless Telecommunications), vying for your attention, choosing the right one can seem complicated. This post will guide you through the key differences [...]

By |2024-03-26T11:22:32+11:00March 26th, 2024|Arrow Voice|

Is Your Phone System Sabotaging Your Business? Time for a Checkup!

In our connected world, your phone system isn't just a dusty old landline anymore. It's the gateway to customer conversations, team collaboration, and ultimately, business success. But how do you know if your current setup is helping you soar or dragging you down? Read on for your guide to evaluating your current phone system. [...]

By |2024-01-30T09:23:35+11:00January 29th, 2024|Arrow Voice|

Key Business Trends to Watch in 2024

As 2023 winds down and we approach the new year, it's the perfect time to get up to speed about the trends that will shape the way we do business, particularly contact centre and business communications. Below we will delve into the trends we believe will influence business comms in 2024. 1. Omni-Channel Contact [...]

By |2023-11-27T16:38:37+11:00December 11th, 2023|Arrow Voice|

The Countdown to 2024: Preparing Your Business for Success

The holiday season is quickly approaching! As you make arrangements for the year-end and the highly anticipated office festivities, remember not to overlook the crucial preparations needed to guide your business smoothly through the holiday season. This is also the perfect moment to begin laying the foundation for your 2024 business plans. So, continue [...]

By |2023-10-16T12:13:37+11:00October 11th, 2023|Arrow Voice|