Cloud Contact Centre CRM Integration
Reliable, scalable, and easy-to-use
Seamlessly Integrate for Superior Outcomes
Arrow and 8×8 Virtual Contact Centre integrates with leading CRM services including Salesforce, NetSuite, Microsoft Dynamics and Zendesk.
Integrating your CRM and Contact Centre can have dramatic and positive impacts on your business. Arrow and 8×8 Virtual Contact Centre integrates with leading CRM services such as Salesforce.com, NetSuite, hosted Microsoft Dynamics and Zendesk.
Taken advantage of this CRM integration capability to optimise your call centre performance and outcomes.
- A single user sign-on screen
- One click outbound dialing directly from the CRM
- Automatic “popping” of customer CRM records
- Toggle between the two applications
- Auto call logging to CRM
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CRM Integration Benefits for Your Business
- Out-of-the-box integration with leading hosted CRMs
- Improve agent productivity with simple one-click dialing from the CRM application
- Prioritise call routing based on the CRM data leading to increased operational efficiency
- Agents have customer account information at their fingertips as soon as the call comes in
CUSTOMER SUCCESS STORIES
Read more about how Arrow are helping businesses like yours communicate more effectively, enhance their collaboration and improve customer satisfaction.