To succeed as a medium or large business, it’s vital that exceptional customer service is delivered consistently and efficiently. While the number of customers who communicate via web-chats and email is growing, communicating via the telephone is still very important. In the past a business contact center required a team of employees to be housed [...]
When your business needs to decide which server is best for your business, there is a lot of information to consider. The two most popular options include in house servers (sometimes called dedicated servers) and cloud servers. While they perform similar basic functions to store, share and protect information and data, there are key differences [...]
Are the communication systems and solutions your medium or large business uses unified? If your communications are not unified into one solution, your business may be wasting time, money and losing its competitive edge. Over the past few years, unified communications have helped thousands of businesses worldwide get convenient access to cross-channel communications including VoIP [...]
Did you know that your small or medium business could be wasting valuable time and resources if your IT is not outsourced? With technology evolving so quickly, more organisations are recognising the business advantages of outsourcing IT to managed service providers. By drawing on the expertise and knowledge of external IT professionals your business can [...]
Do you want your medium or large business to grow and stay competitive? If so, you’ll need to make sure that you adapt the products and services you offer as you upgrade your business communication tools. The latest technological advances can help your business increase profits and productivity, improve collaboration and reduce costs. But the [...]
