SOLUTIONS FOR INDUSTRY

Hospitality

Serving up First-Class Communication Experiences for Guests and Staff

Voice and Data Solutions for Restaurants, Hotels and Hospitality Businesses

The hospitality sector has unique customer-centred communications requirements. From the fast-paced environment of restaurants to the 24/7 needs of hotels, phone and internet reliability is critical and downtime is just not an option.

We now communicate not just face-to-face, but via a wide range of platforms including phone, mobile, online and social media. How we communicate can leave a lasting impression on our customers and patrons, and have the ability to turn visitors into loyal brand advocates.

Enquire 1300 555 330 today

Cloud Communications for Hospitality Offers

  • Improved Reliability with no more dropped calls or unreliable connections
  • Reduced Costs with no expensive setup fees and reduced phone costs
  • Easy Call Routing means you’ll never miss a call or a booking with calls routing across locales and staff
  • Simple to scale as you expand into new locations or increase your staff, you can easily scale your phone system without any complexity
  • Analytics and Reporting with integrated data tracking you’ll be able to better predict staffing needs and customer service performance

Contact Centre as a Service – CCaaS

CCaaS software provides a host of features that provide a superior customer experience.

female call centre operator looking at computer

Why upgrade to the cloud?

  • It’s a far more cost effective option, with no capital investment necessary, and physical infrastructure upgrading is not needed for scalability.

  • CCaaS provides real-time monitoring, with the ability to monitor real-time statistics such as agent data, queue information and current interactions.
  • Improve agent morale and job satisfaction through improved scheduling, preference management and request handling
  • Omnichannel communication – voice, email, chat, voicemail or web
  • Gain actionable insights that will improve customer service and agent performance

Actionable Data and Insights

Powerful data insights for hospitality businesses

You can now make better decisions with actionable insights. Our suite of analytics tools will give you enterprise-level business intelligence about your communications. Detailed information about your cloud PBX call data is presented in clear easy-to-digest reports and dashboards, allowing you to make informed and timely business decisions.

Get answers to questions like:

  • Are we missing customer calls and potential business
  • Are we staffing to meet current demand

  • Should we reroute any of our calls

  • How many calls were abandoned or went to voicemail

  • How long are customers being kept on hold

Colleagues reviewing data analysis on iPad

GET STARTED TODAY

Arrow have a team of professional, experienced and friendly solution consultants who are ready to provide your business with a free consultation.

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CUSTOMER SUCCESS STORIES

Read more about how Arrow are helping hospitality businesses like yours communicate more effectively, enhance their collaboration and improve customer satisfaction.