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Customer Information 2017-09-13T12:47:44+00:00

CUSTOMER INFORMATION

Important notices and information for Arrow customers

09/2017: Credit Card Surcharge Update

Important Message to Arrow Customers regarding credit card surcharges

From the 1st September 2017, new legislation has been introduced which limits merchants to the amount that can be charged as a credit card payment surcharge. This legislation states that any surcharge is limited to the amount it costs the merchant to accept that type of card for that transaction. Upon review of our current surcharge rates, we have revised our credit card surcharges to match the amount that is charged to Arrow by our banking facilities. This figure is taken directly from our banking statements for each card type as per the new legislation.

If you would like to learn more about these surcharges please visit the Reserve Bank of Australia website

If you would like to avoid credit card surcharges, you can elect to pay your Arrow invoice via direct debit from your nominated bank account. If you would like to switch to this option please contact:
Arrow Customer Service on 1300 305 794 or
Email the Arrow Operations Team. click here

If you have any further questions regarding this change please call Arrow Customer Service on 1300 305 794.

CARD TYPE OLD RATE NEW RATE
VISA Credit 1% 1.49%
VISA Debit 1% 0.80%
Mastercard Credit 1% 0.73%
Mastercard Debit 1% 2.51%
American Express 3% 2.75%
Diners Club 3% 2.88%

02/2017: ARROW 1 click Conferencing Update

Message to Arrow Customers regarding 1Click Web Conferencing

If you are an Arrow customer using 1click for Desktop share, we recommend Firefox as the browser of choice for desktop conferencing.

To give you the best Desktop share experience with Firefox we advise the following:

  1. Update your PC to the latest version of Java
  2. Add https://avcon7.oritor.com to your Exception site list in Java Security settings. Attached is a work instruction on how to add this to Java. It is advisable to reboot PC after making the security update. Below you can download instructions on how to add this to Java. It is advisable to reboot your PC after making the security update.

Java Settings Instruction download »

10/2015: Telstra Network Phone Lines

Important message to Arrow Customers using Telstra Nework Phone Lines

Effective from 16 October 2015 the cost to call a 13/1300 number will increase from 35c per call to 40c per call ex GST. Telstra have passed down a price increase on calls made to 1300 numbers to their wholesale and retail customers using Telstra PSTN or ISDN phone lines.

If you would like Arrow to provide alternative network options, please call our Account Management team on 1300 555 330 to discuss alternative voice networks in your area.

04/2014: ARROW REWARD POINTS PROGRAM

Important message to Arrow Customers regarding Arrow Reward Points Program

The Arrow Reward Points Program is being discontinued with all points expiring on 30/04/14. You can use your remaining points balance until this date. Reward points can be claimed by recontracting existing services, installing new services or migrating new services to Arrow.

 

Contact us and one of our friendly Customer Support staff will be happy to discuss any concerns or how best to use your remaining reward points: 1300 305 794