CUSTOMER INFORMATION
Important notices and information for Arrow customers
16/2022: Data Banking for Plus Mobile Plans
Important Message to Arrow Customers regarding new data banking feature on Arrow PLUS Mobile Plans
From 16 Feb 2021, all customers on our PLUS Mobile Plans will be eligible for data banking, at no extra charge.
Data Banking is a great value-added feature that allows a you to retain any unused data left on your service.
If you have any further questions regarding this change please call Arrow Customer Service on 1300 305 794.
02/2021: Credit Card Surcharge Update
Important Message to Arrow Customers regarding credit card surcharges
From the 1st September 2017, new legislation has been introduced which limits merchants to the amount that can be charged as a credit card payment surcharge.
If you would like to learn more about these surcharges please visit the Reserve Bank of Australia website
If you would like to avoid credit card surcharges, you can elect to pay your Arrow invoice via direct debit from your nominated bank account. If you would like to switch to this option please contact:
Arrow Customer Service on 1300 305 794 or
Email the Arrow Operations Team. click here
If you have any further questions regarding this change please call Arrow Customer Service on 1300 305 794.
| CARD TYPE | OLD RATE | NEW RATE |
|---|---|---|
| VISA Credit | 1.22% | 1.25% |
| VISA Debit | 0.65% | 0.73% |
| Mastercard Credit | 1.22% | 1.23% |
| Mastercard Debit | 0.79% | 0.71% |
| American Express | 1.75% | 1.75% |
| Diners Club | 2.93% | 2.93% |
06/2018: 1Click Web Conferencing
Important message to Arrow 1Click conference subscribers
From 31st July 2018, Arrow will retire the legacy 1Click platform and invite our clients to move across to our new 1Click iMeet Conference and Collaboration platform.
For a free trial or to learn more about our new platform please contact your Arrow Account Manager:
1300 666 079.
02/2017: ARROW 1 click Conferencing Update
Message to Arrow Customers regarding 1Click Web Conferencing
If you are an Arrow customer using 1click for desktop share, we recommend Firefox browser for desktop conferencing. We advise the following:
- Update your PC to the latest version of Java
- Add https://avcon7.oritor.com to your Exception site list in Java Security settings. Attached is a work instruction on how to add this to Java. It is advisable to reboot PC after making the security update. Below you can download instructions on how to add this to Java. It is advisable to reboot your PC after making the security update.
10/2015: Telstra Network Phone Lines
Important message to Arrow Customers using Telstra Nework Phone Lines
Effective from 16 October 2015 the cost to call a 13/1300 number will increase from 35c per call to 40c per call ex GST. Telstra have passed down a price increase on calls…
If you would like Arrow to provide alternative network options, please call our Account Management team on 1300 555 330 to discuss alternative voice networks in your area.
04/2014: ARROW REWARD POINTS PROGRAM
Important message to Arrow Customers regarding Arrow Reward Points Program
The Arrow Reward Points Program is being discontinued with all points expiring on 30/04/14. You can use your remaining points balance until this…
Contact us and one of our friendly Customer Support staff will be happy to discuss any concerns or how best to use your remaining reward points: 1300 305 794