Our People

Dedicated Experts, Exceptional Solutions.


Supporting and empowering Aussie Businesses.

Welcome to the heart of our business – the amazing people who make everything possible here at Arrow.

We’re proud to say that we’re 100% Australian run, and that means you get the benefit of local expertise from a team that truly cares about your success.

With a commitment to excellence and a customer-centric approach, we are here to bring your business goals to life and support them into the future.


Customer Service Champions

Arrow’s friendly customer service team is on hand with expert advice and support. As the frontline ambassadors of Arrow, they are committed to providing exceptional support to businesses, addressing enquiries, resolving issues, and offering guidance on our suite of telco and IT solutions. Businesses can rely on our customer service team to navigate challenges effectively and optimise their experience with our services.

Trust in our performance: With a >95% SLA for inbound enquiries, we ensure rapid solutions and unbeatable peace of mind for our customers. Our customer satisfaction (CSAT) score of 94.02%* speaks volumes about our commitment to excellence.

*CSAT Data April 2024

  • 8×8 Build Basics
  • 8×8 Build Essentials
  • 8×8 CaaS Build Certified
  • Callflow Management:
    Streamlining your communication processes for optimal efficiency.
  • Change Requests and User Reconfigurations:
    Tailoring your services to meet evolving needs with precision.
  • Onboarding/Offboarding:
    Smooth transitions for new team members and seamless farewells when it’s time to part ways.
  • Incident Management:
    Prompt and effective resolution of any challenges that arise.
  • Network Quality Assessment:
    Ensuring your network operates at its best, delivering top-notch performance at all times.
Contact centre team using wireless headsets
Three colleagues standing near a window looking at a laptop


IT Expertise and Excellence

Our expert IT team covers every aspect of Managed Services, with comprehensive support across Desktops, Servers, Networks, Business Disaster Recovery, and Microsoft 365.

Our commitment to supporting a wide array of technologies ensures we deliver tailored and reliable solutions that meet the diverse and evolving needs of our clients.

Our team boasts a dynamic blend of experience and expertise, ensuring unparalleled support and innovation for your business’s digital infrastructure.

We hold credentials from industry leaders including:

  • CompTIA
  • Microsoft 365
  • Cisco
  • Fortigate
  • Juniper
  • Sophos
  • Meraki
We specialise in a comprehensive range of Managed Services, including:

  • Desktop and Server Support
  • Networking
  • Business Disaster Recovery
  • Microsoft 365 Solutions.


Service Delivery Expertise

Our experienced Service Delivery Team spearhead project management and timely delivery of our products and services. They collaborate seamlessly with product and network partners to achieve delivery targets. Throughout the implementation process, they keep stakeholders informed at every step. The team is fully Australia based and able to access network techs that cover deployments and installs Australia Wide!

Our team embodies the essence of service excellence, consistently surpassing expectations and orchestrating seamless outcomes. They are the silent champions, tirelessly dedicated to making the impossible possible and ensuring every deployment is a success.

  • 8×8 XCaaS – Deployment
  • 8×8 CCaaS – Deployment
  • 8×8 Contact Centre
  • Prince 2 Agile Certified Project Lead
  • Cloud PBX Deployment
  • IT and Telco Relocations
  • Data Services including nbn, nbn Enterprise, and Fibre
  • Virtual Inbound Services
  • Mobile
  • Procurement
  • Contact Centre
  • CRM Integrations
  • Video Conference (Supply and Install)
  • Office Fit outs
  • Cable and Wireless Solutions
Work colleagues gathered around a computer


Operations Efficiency

Our Operations Team drives the core functions of our organisation. Our Team lead provides a wealth of experience spanning across all departments, offering invaluable insights into our operations, clientele, and team members.

Our diverse and talented team specialises in a range of critical functions, ensuring a well-coordinated approach to support the entire lifecycle of our services.

Behind the scenes, they work tirelessly to keep our organisation running smoothly, anticipating challenges, and finding solutions. Their commitment to excellence is a driving force contributing to our continued success.

  • Administration / office support
  • Post sales support
  • Internal billing
  • Credit management
  • Accounts receivable
  • Recruitment + HR
  • Operational efficiency
  • Recruitment + HR management
  • Post Sales Support
  • Back End Billing
  • Administration
  • Accounts Receivable
  • Credit Management
  • Dispute resolution


Meet Our Team Leaders

Andy Garcia

Service Team Leader

Andy brings nearly 8 years of dedicated service to Arrow Voice & Data. He has over 16 years of experience in Telecommunications, Consumer Electronics, and Customer Service.

He is driven by a profound passion for excellence in customer service, training, and education.

He is a certified trainer and assessor with strong commitment to nurturing talent and fostering growth within his team.

Vikesh Solanki

Service Delivery Manager

Vikesh is an experienced operations professional with a history of working in the telecommunications industry.

He is skilled in service delivery, managed services, voice over IP (VoIP), technical support, and mobile devices.

He leads a highly trained and experienced team who he describes as the “unsung heroes”, sometimes making the impossible possible, and always going above and beyond to ensure a successful delivery.

Alexandra Rabbitte

Business Operations Manager

Alexandra is a seasoned professional with a passion for driving operational excellence in the dynamic landscape of telecommunications and information technology.

With a robust background in business operations, she brings a wealth of experience to her role as the Business Operations Manager.

Throughout her career, she has worked across all departments of Arrow, a journey that has afforded her a comprehensive understanding of the company’s intricacies, valued clients, and its exceptional people.

Brandon Nicholls

Managed Services Lead

With a passion for tackling challenges, Brandon brings over 15 years of experience in the Telecommunications and IT industries.

His focus is on innovative solutions and strategic problem-solving.