The Right Package For Your Business Needs
Remote support On-site support After hours support
IT Support that’s flexible, affordable and simple!
What We Offer
- Remote, on-site support and after hours support
- Fast response with seamless escalation
- Detailed monthly reporting
- Security and backup auditing
- Proactive monitoring of equipment and PC performance
- Flexible support packages with banking feature
- Hardware and software procurement – you name it we can source it for you!
Guaranteed Response Times.
Cast Iron Service Level Agreements (SLAs).
GUARANTEED RESPONSE TIME
CHANGES/ADD-ONS TO IT SYSTEMS
Guardian Break & Fix Support
Support made simple
Arrow Guardian Advanced Break and Fix Support has been designed to be flexible and ensures your support and maintenance requirements are not only met but exceeded.
Our unique support agreement covers your day to day needs, as well as taking into account future improvements, upgrades and projects without breaking the budget.
You may wish to start with a simple ‘break and fix’ agreement whereby you simply pay as you go when an issue arises.
We recommend starting with a support package that includes an hourly commitment to ensure day to day issues can be rectified quickly and seamlessly. A monthly agreement gives you the flexibility to use the hours as required.
How can support hours be used?
- Network maintenance
- Ad hoc fault fix
Anti-virus and patch management
- Back up management
- Hardware deployment and replacement
Remote support can resolve up to 85%
of all day to day support issues,
meaning expensive on-site visits are reduced
with faster fault resolution times.
Support Hour Banking Benefits
Out of the ordinary IT events can and will arise from time to time. Having additional support hours in the ‘bank’ means you will not be inconvenienced by large unexpected once-off costs. Banked hours can be used for additional IT projects you have scheduled.
How Banked Hours Work for You
Banked hours can be used for out of the ordinary projects like:
- PC and laptop setup / replacement
- Software installation
- Server upgrades and rebuilds
- Office relocations
- New site implementation
- Cloud migration
- Anti-virus installation
Other main events
Banked hours are also ideal for budgeted and scheduled equipment and software upgrades.
RECEIVE A DETAILED ANALYSIS OF YOUR BUSINESS IT
Book your FREE IT health check or get in touch to find out more
Our customers love us and so will you!
I have a great SA and they recommended Arrow over a number of larger and longer established providers.....and now I know why! I believe you should treat people how you would like to be treated, but these guys just spoil you with great service and response. Good on you guys, you have a good business and product and stay focused on that great customer service and support.
Vital Resus Australia
Great Team very professional sorted out our NBN and also we are using their IT to help with our company needs , Daniel and James thank you so much !! for all your help it is a one-stop shop for your communication needs . Keep up the good work.
Michael, Kingsley and the team at arrow have been an extremely helpful, efficient and cost effective telecommunications and internet solution partner for our business for over 10 years. highly recommended.