The Right Package For Your Business Needs
Remote support On-site support After hours support
IT Support that’s flexible, affordable and simple!
What We Offer
- Remote, on-site support and after hours support
- Fast response with seamless escalation
- Detailed monthly reporting
- Security and backup auditing
- Proactive monitoring of equipment and PC performance
- Flexible support packages with banking feature
- Hardware and software procurement – you name it we can source it for you!
Guaranteed Response Times.
Cast Iron Service Level Agreements (SLAs).
GUARANTEED RESPONSE TIME
CHANGES/ADD-ONS TO IT SYSTEMS
Guardian Break & Fix Support
Support made simple
Arrow Guardian Advanced Break and Fix Support has been designed to be flexible and ensures your support and maintenance requirements are not only met but exceeded.
Our unique support agreement covers your day to day needs, as well as taking into account future improvements, upgrades and projects without breaking the budget.
You may wish to start with a simple ‘break and fix’ agreement whereby you simply pay as you go when an issue arises.
We recommend starting with a support package that includes an hourly commitment to ensure day to day issues can be rectified quickly and seamlessly. A monthly agreement gives you the flexibility to use the hours as required.
How can support hours be used?
- Network maintenance
- Ad hoc fault fix
Anti-virus and patch management
- Back up management
- Hardware deployment and replacement
Remote support can resolve up to 85%
of all day to day support issues,
meaning expensive on-site visits are reduced
with faster fault resolution times.
Support Hour Banking Benefits
Out of the ordinary IT events can and will arise from time to time. Having additional support hours in the ‘bank’ means you will not be inconvenienced by large unexpected once-off costs. Banked hours can be used for additional IT projects you have scheduled.
How Banked Hours Work for You
Banked hours can be used for out of the ordinary projects like:
- PC and laptop setup / replacement
- Software installation
- Server upgrades and rebuilds
- Office relocations
- New site implementation
- Cloud migration
- Anti-virus installation
Other main events
Banked hours are also ideal for budgeted and scheduled equipment and software upgrades.
RECEIVE A DETAILED ANALYSIS OF YOUR BUSINESS IT
Book your FREE IT health check or get in touch to find out more
Our customers love us and so will you!
Arrow Voice and Data have been our phone provider for 7+ years and all during this time have been professional and easy to deal with.
Support is always timely and helpful. Their knowledge of the industry is excellent and their willingness to understand our needs is second to none.
The latest Turn Key Solution brought our Internet and Phones all under one provider and gives us peace of mind.
Arrow provided an outstanding service to our Tom James business for the past 6 years on both of ours offices in Sydney and Melbourne. The account management team is always happy to help and accommodate our needs. Definitely recommend Arrow Voice and Data to any business looking for phone systems.
Arrow have been on the money with service. Our recent relocation of our business was epic but they overcame all obsticals with our ISP and NBN connection, well done team!