Managed IT Support

IT Support Solutions For Business Continuity

Flexible, Affordable, and Reliable IT Support With Industry-Leading Customer Service

Our Service Desk is the foundation of our managed services offering. Our team is tasked with proactively monitoring and maintaining your environment, and responding to your support requests.

  • Remote, on-site support and after hours support
  • Fast response with seamless escalation
  • Detailed monthly reporting
  • Security and backup auditing
  • Proactive monitoring of equipment and PC performance
  • Hardware and software procurement – you name it we can source it for you!

Call us 1300 303 151 today

Guaranteed Response Times
Cast-Iron Service Level Agreements (SLAs)




 30 minutes

 9 minutes


 60 minutes

 44.25 minutes


 90 minutes

 49.5 minutes

Critical Problems

  • Guaranteed Response Time:
    30 minutes
  • Our Average:
    9 minutes


  • Guaranteed Response Time:
    60 minutes
  • Our Average:
    44.25 minutes

Changes to IT Systems

  • Guaranteed Response Time:
    90 minutes
  • Our Average:
    49.5 minutes

IT Service and Support Offerings


At the core of our Desktop Services is our Australian based help desk, giving your users the help they need when they need it, and our remote monitoring and maintenance that ensures we keep your devices patched and compliant. Additionally, we have a standard software stack that includes:
  • Microsoft 365

  • Enhanced security across your email and endpoints

  • Essential backup services

  • Multifactor Authentication

By ensuring desktops are patched and secure, providing your users with timely support, and securing user access to your business data, you can rest easy knowing your business is in safe hands with productive employees free to achieve your business goals.


Our network services are designed to keep your network secure and performing, so your systems and staff stay operational from a networking perspective. We support devices including:
  • Routers
  • Firewalls
  • Switches
  • Wireless Access Points
We provide you with stress-free service so you can concentrate on your business operations. Powered by Cisco Meraki, our simplified solution allows full visibility across your entire network whether you operate from a single site or multi-sites.

Have other solutions in place? We can assist with monitoring and supporting additional devices as well.


Whether in the cloud, on-premises, or a hybrid environment, our cloud services are designed to keep your systems operational and secure backed by our Australian based help desk and support teams.

We take a cloud-first approach, but this does not mean a cloud-only approach. We prioritise investigating the cloud ahead of on-premises infrastructure investment, but there can be situations where this is not a suitable option for your business.

Having the flexibility to meet your businesses unique requirements is critical to supporting your business objectives.

Get in Touch With a Solutions Expert

Free your business and time from IT issues with Arrow’s Managed IT Solutions 1300 303 151

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.