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Managed Support 2017-08-23T12:33:15+00:00

The Right Package For Your Business Needs

Remote support   On-site support   After hours support

IT Support that’s flexible, affordable and simple!

Arrow Managed IT Support

What We Offer

  • Remote, on-site support and after hours support
  • Fast response with seamless escalation
  • Detailed monthly reporting
  • Security and backup auditing
  • Proactive monitoring of equipment and PC performance
  • Flexible support packages with banking feature
  • Hardware and software procurement – you name it we can source it for you!

Guaranteed Response Times.
Cast Iron Service Level Agreements (SLAs).

GUARANTEED RESPONSE TIME

OUR AVERAGE

CRITICAL PROBLEMS

 30 minutes

 9 minutes

MALFUNCTIONS

 

 60 minutes

 44.25 minutes

CHANGES/ADD-ONS TO IT SYSTEMS

 

 90 minutes

 49.5 minutes

BOOK YOUR FREE IT HEALTH CHECK

Guardian Data Protection

Guardian Break & Fix Support

Support made simple

Arrow Guardian Advanced Break and Fix Support has been designed to be flexible and ensures your support and maintenance requirements are not only met but exceeded.

Our unique support agreement covers your day to day needs, as well as taking into account future improvements, upgrades and projects without breaking the budget.

You may wish to start with a simple ‘break and fix’ agreement whereby you simply pay as you go when an issue arises.

We recommend starting with a support package that includes an hourly commitment to ensure day to day issues can be rectified quickly and seamlessly. A monthly agreement gives you the flexibility to use the hours as required.

How can support hours be used?

  • Network maintenance
  • Ad hoc fault fix
  • Anti-virus and patch management

  • Back up management
  • Hardware deployment and replacement
Remote support can resolve up to 85%
of all day to day support issues,
meaning expensive on-site visits are reduced
with faster fault resolution times.

Talk to a Solutions Expert Today:
1300 303 151

Support Hour Banking Benefits

Out of the ordinary IT events can and will arise from time to time. Having additional support hours in the ‘bank’ means you will not be inconvenienced by large unexpected once-off costs. Banked hours can be used for additional IT projects you have scheduled.

How Banked Hours Work for You

Banked hours can be used for out of the ordinary projects like:
  • PC and laptop setup / replacement
  • Software installation
  • Server upgrades and rebuilds
  • Office relocations
  • New site implementation
  • Cloud migration
  • Anti-virus installation
  • Other main events

Banked hours are also ideal for budgeted and scheduled equipment and software upgrades.

RECEIVE A DETAILED ANALYSIS OF YOUR BUSINESS IT

Book your FREE IT health check or get in touch to find out more

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Our customers love us and so will you!

Arrow Voice & Data
Reviewed from Google
Tracey Blackley
Tracey Blackley
posted 2 weeks ago

Excellent communication and help from my account manager nothing was too hard, when I pushed for a better deal he was on it straight away. His communication and knowledge was fantastic, given I was new to the position. Very happy with the outcome

Craig Thompson
Craig Thompson
posted 3 months ago

Arrow Voice and Data have been our phone provider for 7+ years and all during this time have been professional and easy to deal with.

Support is always timely and helpful. Their knowledge of the industry is excellent and their willingness to understand our needs is second to none.

The latest Turn Key Solution brought our Internet and Phones all under one provider and gives us peace of mind.

Joanna Hogan
Joanna Hogan
posted 2 months ago

Thank you Charles for the excellent service! From start to finish the service was "next to none" - efficient!! and the followup kept us informed at every stage! Greatly appreciated and highly recommended!!