The Right Package For Your Business Needs
Remote support On-site support After hours support
IT Support that’s flexible, affordable and simple!
What We Offer
- Remote, on-site support and after hours support
- Fast response with seamless escalation
- Detailed monthly reporting
- Security and backup auditing
- Proactive monitoring of equipment and PC performance
- Flexible support packages with banking feature
- Hardware and software procurement – you name it we can source it for you!
Guaranteed Response Times.
Cast Iron Service Level Agreements (SLAs).
GUARANTEED RESPONSE TIME
CHANGES/ADD-ONS TO IT SYSTEMS
Guardian Break & Fix Support
Support made simple
Arrow Guardian Advanced Break and Fix Support has been designed to be flexible and ensures your support and maintenance requirements are not only met but exceeded.
Our unique support agreement covers your day to day needs, as well as taking into account future improvements, upgrades and projects without breaking the budget.
You may wish to start with a simple ‘break and fix’ agreement whereby you simply pay as you go when an issue arises.
We recommend starting with a support package that includes an hourly commitment to ensure day to day issues can be rectified quickly and seamlessly. A monthly agreement gives you the flexibility to use the hours as required.
How can support hours be used?
- Network maintenance
- Ad hoc fault fix
Anti-virus and patch management
- Back up management
- Hardware deployment and replacement
Remote support can resolve up to 85%
of all day to day support issues,
meaning expensive on-site visits are reduced
with faster fault resolution times.
Support Hour Banking Benefits
Out of the ordinary IT events can and will arise from time to time. Having additional support hours in the ‘bank’ means you will not be inconvenienced by large unexpected once-off costs. Banked hours can be used for additional IT projects you have scheduled.
How Banked Hours Work for You
Banked hours can be used for out of the ordinary projects like:
- PC and laptop setup / replacement
- Software installation
- Server upgrades and rebuilds
- Office relocations
- New site implementation
- Cloud migration
- Anti-virus installation
Other main events
Banked hours are also ideal for budgeted and scheduled equipment and software upgrades.
A DETAILED ANALYSIS OF YOUR BUSINESS IT
Book a business IT consultation with a solutions expert, or get in touch to find out more.
Our customers love us and so will you!
I have been a customer of Arrow Voice and Data for the last two years. Throughout this time, I have had the pleasure of dealing with Simon, Jason and Miguel. All calls and emails are responded to quickly and any issues resolved satisfactorily. We are happy with Arrow's pricing and the technology installed is effective and easy to use. Their positive attitudes and genuine friendliness is much appreciated. A very easy company / team to recommend. Thanks guys.
Arrow is a very good service provider and the customer service is very proactive. Every time we need something done we get response in a very good time frame.
We would definitely recommend Arrow for other businesses that are looking for phone system solutions.
Have been using Arrow for a number of years and just went through an upgrade of our system. The process was thorough and all of our needs were considered which resulted in a smooth change over to the new system. Very happy with our service. Would recommend highly.