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Managed Support 2017-08-23T12:33:15+00:00

The Right Package For Your Business Needs

Remote support   On-site support   After hours support

IT Support that’s flexible, affordable and simple!

Arrow Managed IT Support

What We Offer

  • Remote, on-site support and after hours support
  • Fast response with seamless escalation
  • Detailed monthly reporting
  • Security and backup auditing
  • Proactive monitoring of equipment and PC performance
  • Flexible support packages with banking feature
  • Hardware and software procurement – you name it we can source it for you!

Guaranteed Response Times.
Cast Iron Service Level Agreements (SLAs).

GUARANTEED RESPONSE TIME

OUR AVERAGE

CRITICAL PROBLEMS

 30 minutes

 9 minutes

MALFUNCTIONS

 

 60 minutes

 44.25 minutes

CHANGES/ADD-ONS TO IT SYSTEMS

 

 90 minutes

 49.5 minutes

BOOK YOUR FREE IT HEALTH CHECK

Guardian Data Protection

Guardian Break & Fix Support

Support made simple

Arrow Guardian Advanced Break and Fix Support has been designed to be flexible and ensures your support and maintenance requirements are not only met but exceeded.

Our unique support agreement covers your day to day needs, as well as taking into account future improvements, upgrades and projects without breaking the budget.

You may wish to start with a simple ‘break and fix’ agreement whereby you simply pay as you go when an issue arises.

We recommend starting with a support package that includes an hourly commitment to ensure day to day issues can be rectified quickly and seamlessly. A monthly agreement gives you the flexibility to use the hours as required.

How can support hours be used?

  • Network maintenance
  • Ad hoc fault fix
  • Anti-virus and patch management

  • Back up management
  • Hardware deployment and replacement
Remote support can resolve up to 85%
of all day to day support issues,
meaning expensive on-site visits are reduced
with faster fault resolution times.

Talk to a Solutions Expert Today:
1300 303 151

Support Hour Banking Benefits

Out of the ordinary IT events can and will arise from time to time. Having additional support hours in the ‘bank’ means you will not be inconvenienced by large unexpected once-off costs. Banked hours can be used for additional IT projects you have scheduled.

How Banked Hours Work for You

Banked hours can be used for out of the ordinary projects like:
  • PC and laptop setup / replacement
  • Software installation
  • Server upgrades and rebuilds
  • Office relocations
  • New site implementation
  • Cloud migration
  • Anti-virus installation
  • Other main events

Banked hours are also ideal for budgeted and scheduled equipment and software upgrades.

RECEIVE A DETAILED ANALYSIS OF YOUR BUSINESS IT

Book your FREE IT health check or get in touch to find out more

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Our customers love us and so will you!

Arrow Voice & Data
Reviewed from Google
Mehmet Arican
Mehmet Arican
posted 1 month ago

Great Commercial Ethernet speed service with no drop outs experienced. Overall customer service is prompt and local so easy to ascertain assistance.
Have been using for over 3yrs and process of reviewing contract for similar extension. Options available for different providers by Arrow on different speed and data plans, thus giving flexibility of choice.

Ned Smith
Ned Smith
posted 1 month ago

I've used Arrow for a number of years now, and I have referred a number of my clients to them. They are always the people I recommend when someone wants a reliable service, with responsive customer service and support. They always provide excellent service and support, both before and after the sale.

I absolutely recommend them to anyone looking for a high quality business grade phone or internet package.

Susan Jakovich
Susan Jakovich
posted 1 month ago

We at Loanmarket, (Finance Brokers, based in Liverpool) have been using Arrow Voice & Data for about 3 years now. The Team at Arrow have always responded and solved any queries in a very professional and timely manner. We have had no hesitation in recommending them to any business looking to improve their communication platforms.