Arrow Customer Privacy Policy

The Privacy Policy aims to ensure that ARROW customer’s private information is collected appropriately and used only for the purpose it was collected. ARROW is bound by the Privacy Act to ensure that customer information is kept secure and not used for any purpose other than the reasons as follows:

The type of information ARROW records:

  • Names
  • Address
  • Date of Birth
  • Driver License Number (Customer Identification)
  • ABN’s, ACN and other business identifiers
  • Account names and numbers and the information that makes it possible to obtain payments (Banking and/or credit card details)
  • Email Addresses
  • Passwords, PIN numbers (including on-line billing password)
  • PUK codes for mobile phones
  • Account information such as usage, bills and payments

If ARROW does not receive sufficient information supplied by the customer, then ARROW is unable to provide a service to the potential customer.

ARROW obtains information in relation to Customers from:

  • ARROW’s various application forms for different services
  • Other providers
  • Credit checks
  • Information resources that are publicly available
  • ARROW’s agents and sales representatives
  • Telephone conversations with customers and emails and faxes from customers

ARROW uses customer information:

  • To answer customer enquiries
  • To provide information to the customer on ARROW services
  • To obtain payment where automatic payments are agreed
  • To place orders for a customer’s line (such as an existing line)
  • To investigate and pursue bad debt and possible fraud

ARROW supplies information:

  • To carriers in the process of provisioning and maintaining services
  • In the provision of directory services
  • To debt recovery agencies as and when required
  • When required to do so by law

How ARROW records customer information:

ARROW keeps customer information on its computer servers that are password protected. All of ARROW’s systems are placed in an area that is not available to the public and all servers are protected by firewalls. Information is split into highly secured information such as credit card numbers and low security information is available online using password protected access; this information is through a secure web connection using Secure Sockets Layer (SSL), with support for 128 bit encrypt.

Customer access to information:

Customers may access information that ARROW have on file to ensure that it is accurate. If the customer information is incorrect then it will be corrected and updated. Customers cannot access any information that would undermine the privacy of others.

If an ARROW customer has access to on-line billing facilities to obtain information, it is the customers responsibility to keep their password safe. Through ARROW’s online customer support system, customers may check at any time the low level security information held in our database.

People acting on the Customer’s behalf:

ARROW may give information to people acting on the customer’s behalf once authority to so by the customer; verbal authorization is acceptable for close family members but otherwise written authorisation is required. Family members who are able to give the full name and date of birth of the customer may make preliminary enquiries on behalf of the customer.

Dealing with ARROW anonymously:

When possible, Customers can make enquiries with ARROW anonymously.

Use of Customer’s personal information for marketing purposes:

ARROW will never sell customer information to third parties for marketing purposes. In instances where ARROW would use customer information for marketing purposes, the customer would be given an option to “opt-out” of any marketing beforehand. Currently ARROW does not use any personal customer information for marketing reasons other than providing information to customers on ARROW services. ARROW may use customer information in the form of company statistics and accounts where no information can be identified as relating to any one individual customer.

What Customers can do concerning privacy:

If a customer has a concern about privacy, a letter or email should be sent to ARROW’s privacy officer who will be pleased to discuss any of your issues or concerns.

Privacy Officer
Customer Service Manager

  • ARROW VOICE & DATA P.O.BOX 5145 Sydney N.S.W.2001
  • 1300 305 794
  • 1300 666 079

Arrow Website Privacy Policy

This privacy policy outlines how Arrow Voice & Data collects, uses, maintains and discloses information collected from users (each, a “User”) of the Arrow Voice & Data (“Site”) located at: website

We are committed to protecting your privacy and providing transparency about our data practices.

Information We Collect

We collect the following types of information from you:

  • Personal Information: We may collect personal information, such as your name and email address, when you submit a contact form or sign up for our newsletter.
  • Device Information: We may collect device information, such as your IP address, browser type, and operating system, when you access our Site.
  • Usage Information: We may collect information about your use of our Site, such as the pages you visit and the links you click.
  • Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your use of our Site.

Web Browser Cookies

A cookie is a small text file that contains data to identify your computer to the network.

This text file is placed in your browser’s folder on your hard drive. Cookies do not allow access to your computer, or any data / files contained in your computer. It will not identify you in any way.

Arrow Voice & Data tracks the behaviour of website visitors with cookies. We may collect information about your device and visits to our website including your Internet Protocol (IP) address, browser type, referring website addresses, pages visited, time spent on pages, time and date of visit, and organisation name associated with IP address. This information is used for improving our website’s usability, and for the purposes of personalised marketing.

We use Google Analytics, Google Ads,, and LinkedIn’s insight tag to collect and analyse data. Consent for using the cookies mentioned is requested when you enter Arrow’s website.

To block cookies from all sites or specific sites, you can manage your cookies via your browser’s cookie settings.

Targeted Online Advertising

Arrow Voice & Data use the Google Ads Remarketing service which advertises across the internet to previous visitors to our website.
Google Ads Remarketing displays relevant advertising content based on which sections of the Arrow Voice & Data website you have visited. This is done by placing a cookie on your machine.
Any data collected as part of our use of Google Ads Remarketing will be in accordance with Arrow’s privacy policy and Google’s privacy policy. If you do not wish to be a part of our Google Ads Remarketing, you can opt out by visiting Google Ads Preference Manager:

Then go to the “opt-out settings” where you can opt out of all interest-based ads on Google and across the web.

How We Use Your Information

  • To operate and improve our Site.
  • To personalise your experience on our Site.

  • To communicate with you about our products and services.
  • To analyse how users interact with our Site.
  • To comply with legal and regulatory requirements.

How We Share Your Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

Third Party Websites

You may find advertising or other content on our Site that link to the sites and services of partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control any content or links appearing on these sites and are not responsible for the practices employed by websites linked to or from our Site.

Any browsing or interaction on any other website, including websites with a link to our Site, are subject to that website’s own terms and policies.

You have the following rights regarding your information:

  • Access: You may request access to the personal information we have about you.
  • Rectification: You may request that we correct or update your personal information.
  • Deletion: You may request that we delete your personal information.

Privacy and Site Changes

From time to time, Arrow Voice & Data may review and update its Privacy Statement. Revised versions will be updated on the Site.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.