SOLUTIONS FOR BUSINESS SIZE

Enterprise
Communications

Real-Time Analytics, Mobility and Powerful Contact Centre Solutions

World-Class Cloud Solutions

To Connect With Anyone, Anywhere and on any Device

Arrow’s Enterprise solution suite has everything you need to keep your organisation nimble, competitive and productive.

Our products and solutions can integrate with your business and scale to your ongoing requirements. Our expert solution design and deployment team can migrate your business to a cloud solution with zero hassle or headaches.

Unified Communications & Business Cloud Phone tailored solution and product consultation
Collaboration voice and Video conferencing with team collaboration meeting rooms
Advanced insights and analytics key metrics include customer satisfaction, agent performance, first contact resolution, and more
Contact centre an omni Channel experience with call, email, chat and social media

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PARTNERED WITH INDUSTRY LEADERS

Arrow have well established partnerships with world-leading and award-winning cloud providers, so you get the advantage of best-of-breed products and services that fit your requirements.

With more than 1 million business users worldwide, 8×8 are a global leader in Cloud Communications

#1 Cloud UC Leader 2014, 2015, 2016, 2017, 2018
9-time Magic Quadrant Leader for Unified Communications as a Service, Worldwide
2017 Superior Voice Quality Tolly Group
Winner of Frost & Sullivan 2018 Nth American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award

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Mitel is a global communications leader and innovator trusted by 70 million business users in more than 100 countries.

Ranked by Synergy Research as #1 in total cloud seats for 7 consecutive years
Awarded one of the Best Business Tools of 2019
Ranks Highest in Growth on Frost & Sullivan’s RADAR for Hosted IP Telephony and UCaaS

Fuze is a global cloud communications and collaboration
company that connects the digital workforce.

Leader in the Forrester Research Wave for Unified-Communications-as-a-Service, Q3 2019.
2020 SaaS Awards winner in the “Best Communication, Collaboration, or Conferencing” category.
Winner in the 2018-2019 Cloud Awards Program in the “Best in Mobile” Cloud Solution category.

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Avaya is a global leader in digital communications software, services and devices for all sized businesses.

A Leader 17 times in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
Leader in the Gartner 2018 Magic Quadrant s for Unified Communications, Worldwide report.
Winner for Best Products and Services in Business Intelligence and Analytics at the 13th Annual IT World Awards.

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Virtual Office Mobility Solutions

The New Way to Work

8x8 cloud communications on different devices

Today’s workforce is increasingly more mobile, making collaborative communications an imperative. Keep your staff connected with access to the tools and information they need to stay motivated and productive.

With an Arrow solution, the office goes with you, bringing your office number on any device.

Enjoy seamless communication between your desk phone, PC, smartphone and tablet. You and your team will have everything it needs to be connected and productive on-the-go.

Seamlessly Integrated Communications

It’s so Much Simpler When all Your Communication Channels are Integrated.

Switching to different phone, chat and conferencing systems result in disjointed communications.

Easily transition across your calls, chats and conferencing with a single sign on (SSO).

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Bring the Team Together

Powerful and effective collaboration tools will allow your team to work together effectively, including web conferencing and video meetings.

Solution Features include

Secure instant messaging
Virtual office call recording
Contacts integration
Presence

Collaborative Contact Centre Solutions

Arrow’s Cloud Call Centre solution focuses on unifying all involved in the process to ensure superior customer outcomes, first call resolution and importantly trust, loyalty and repeat business.

Create personalised interactions with customers through CRM integrations, and benefit from increased customer satisfaction through using the communication channels your customers want to use, including voice, email, chat and social media.

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Real-Time Analytics

For Smarter Business Decisions

Real-time analytics give you deep insights into your business. Analyse and visualise data trends across your business, including CRM and business application interactions.

Get the intelligence you need for important business decusions and strategies, for improved business and customer outcomes, and have the ability to act on opportunities and challenges as they arise.