Cloud Based PBX
Call, Connect, Collaborate.
You’ve probably heard the terms Cloud PBX, Hosted PBX and Virtual PBX. What do these terms mean?
Put simply, instead of using a traditional, complex and expensive to maintain PBX box on-premise, all your phone services will run through your internet connection, using VoIP (voice over IP) technology.
A traditional PBX (private branch exchange) is a premise-based business phone system. It requires expensive hardware, specialised installation and is run on your business site. As such, legacy PBX systems are expensive to setup and maintain and don’t allow simple and quick-to-deploy updates as your business expands and grows. Call Arrow today to see how switching to a Cloud PBX solution could benefit your business.
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Traditional Phone System
- Expensive setup costs
- Custom implementations complex and expensive
- Upgrades expensive and time consuming
- Adding/removing lines can be a lengthy process
Cloud Phone System
- No expensive onsite hardware required
- Setups simple and fast to implement
- Upgrades automatically done
- Easily scales to your needs, when and how you need it
A cloud phone system provides the same level of security and reliability but with many added benefits
- Create a centralised communication network for all your employees whether they be office workers, home-based employees or traveling staff
- Access across multiple devices; desk phone, mobile, computer and tablet
- Voicemail services, conferencing and collaboration
- Call reporting and analytics
- Virtual reception services
- Save money on your phone bill and setup and maintenance costs
- Order as many extensions as you need right now with the ability to add more as you need them
HOW DOES IT WORK?
By using the cloud to host your phone system via the internet, your business will get all the benefits of an onsite business phone system. All you need are the phone handsets and an Internet connection. Arrow will manage all the virtual PBX equipment, software, and upgrades behind the scenes so your system will always be up to date. Save your IT staff from dealing with time-consuming manual upgrades.
Inbound PBX Call Management
Arrow’s Inbound Virtual PBX is a specialty solution designed to permanently remove the pain and cost associated with managing and maintaining your business inbound call traffic.
Arrow’s Hosted PBX is the industry-leading solution for day to day inbound call management. It allows businesses to deal with unpredictable situations including office evacuations, work from home situations or just everyday inbound call handling for those who don’t want the cost and expense of a traditional phone system.
Calls can be directed and diverted from your traditional main advertised services to an individual or a team of staff. Call queuing will hold calls that cannot be answered and missed calls will be answered by a voicemail to email service and directed to your chosen recipient.
Supervisors and managers can keep a critical eye on answered, missed calls and report on the call traffic in general via a web-based Wall Board accessible anywhere you have web access.
Key features and benefits include:
Divert calls online or through the mobile app. Your main phone line can be diverted to “call groups” consisting of staff mobile numbers. Your team can operate as normal, taking business calls as though they were in the office.
Retain callers and reduce frustration when lines are busy. Calls are queued within the carrier network rather than on your phone system and lines. With network Call Queueing you have unlimited line capacity.
Display a caller’s number or the number the caller dialed. This is useful when multiple numbers are routing to a single destination and when receiving calls on personal mobile. The recipient can see the call is a work based call before answering.
A cloud-based feature that can be activated instantly on any number without any hardware installation. Recordings can be downloaded or delivered by email or FTP. Call Recording is available on all inbound numbers.
IVR – Auto Attendant
Interactive voice response (IVR) adds an automated menu system to your number so that the caller can select the part of the business they want to be connected to, such as sales or customer service.
Online Call Statistics
Essential for maintenance, monitoring, and training, providing invaluable information for efficient management of inbound traffic. Scheduled reports can be sent by email at specified intervals. CSVs may also be downloaded.
CUSTOMER SUCCESS STORIES
Read more about how Arrow are helping businesses like yours communicate more effectively, enhance their collaboration and improve customer satisfaction.