Cloud Based PBX

Call, Connect, Collaborate.

Cloud Based PBX

Call, Connect, Collaborate.

Mobile, flexible, scalable, and reliable cloud phone system solutions

Traditional PBX VS Cloud PBX

You’ve probably heard the terms Cloud PBX, Hosted PBX and Virtual PBX. What do these terms mean?

Put simply, instead of using a traditional, complex and expensive to maintain PBX (private branch exchange) box on-premise, all your phone services will run through your internet connection, using VoIP (voice over IP) technology.

A traditional PBX is a premise-based business phone system. It requires expensive hardware, specialised installation and is run on your business site.

As such, legacy PBX systems are expensive to set up and maintain and don’t allow simple and quick-to-deploy updates as your business expands and grows.

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Cloud Comms Benefits

A cloud phone system provides the same level of security and reliability but with many added benefits

  • Create a centralised communication network for your employees whether office or home-based
  • Seamless access across multiple devices; desk phone, mobile, computer and tablet
  • Voicemail services, conferencing and collaboration
  • Call reporting and analytics
  • Virtual reception services
  • Save money on your phone bill and setup and maintenance costs
  • Order as many extensions as you need right now and add more as you need them

Voice Communications for Microsoft Teams

MS Teams is the primary collaboration platform for businesses globally, with around 250 million active daily users.

Arrow is partnered with 8×8 to offer Voice for Microsoft Teams. Enjoy the convenience of making phone calls from Teams to anyone, including non-teams users

Make and receive global calls right from the native Teams dialer thanks to direct routing with 8×8. You’ll get crystal-clear calls with phone numbers in 120+ countries, unlimited calling plans in 47 countries, and full PSTN replacement in 43 countries.

The 8×8 Voice for Microsoft Teams app is a seamless end-user experience for calling, integrated messaging, like SMS, MMS, and Fax, and other converged communication capabilities, all accessible from inside the familiar Teams collaboration solution.

Your contact centre agents will enjoy Microsoft Teams integration as well, routing calls directly to Teams-powered support staff, improving your customer service, supporting omnichannel interactions, call recording, and more.

Traditional Phone System

  • Expensive setup costs
  • Custom implementations complex and expensive
  • Upgrades expensive and time consuming
  • Adding/removing lines can be a lengthy process

Cloud Phone System

  • No expensive onsite hardware required
  • Setups simple and fast to implement
  • Upgrades automatically done
  • Easily scales to your needs, when and how you need it


By using the cloud to host your phone system via the internet, your business will get all the benefits of an onsite business phone system. All you need are phone handsets and an Internet connection. Arrow will manage all the virtual PBX equipment, software, and upgrades behind the scenes so your system will always be up to date. Save your IT staff from dealing with time-consuming manual upgrades.

Inbound PBX Call Management

Arrow’s Inbound Virtual PBX is a specialty solution designed to permanently remove the pain and cost associated with managing and maintaining your business inbound call traffic.

Arrow’s Hosted PBX is the industry-leading solution for day to day inbound call management. It allows businesses to deal with unpredictable situations including office evacuations, work from home situations or just everyday inbound call handling for those who don’t want the cost and expense of a traditional phone system.

Calls can be directed and diverted from your traditional main advertised services to an individual or a team of staff. Call queuing will hold calls that cannot be answered and missed calls will be answered by a voicemail to email service and directed to your chosen recipient.

Supervisors and managers can keep a critical eye on answered, missed calls and report on the call traffic in general via a web-based Wall Board accessible anywhere you have web access.

Key features and benefits


Arrow have a team of professional, experienced and friendly solution consultants who are ready to provide your business with a free consultation.

Partnered with Leading Providers

Arrow is partnered with the world’s leading cloud communication and IT providers, giving you access to the very best cloud PBX platforms and solutions.

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Partnered with Leading Providers

Arrow is partnered with the world’s leading cloud communication and IT providers, giving you access to the very best cloud PBX platforms and solutions.

Customer Success Stories

Read more about how Arrow are helping businesses like yours communicate more effectively, enhance their collaboration and improve customer satisfaction.