To use your Arrow Post-Paid Mobile Phone overseas you must ensure that international (global) roaming is activated on your mobile phone.
International roaming is the ability for a mobile phone network customer to make voice calls, send and receive data or access other services when travelling outside the geographical coverage area of the home network, using a visited network.
Usage abroad depends upon the number of roaming agreements held by the network and the specification of the phone.
You can activate and deactivate international roaming by contacting our Customer Service Desk on:
1300 305 794 or by using our contact form.
While using your phone overseas international roaming charges can be expensive, as data and calls are charged differently to how they are at home. You may be charged for both making and receiving calls, sending messages, sending and receiving data or accessing other services while you are overseas.
International roaming charges are not standard call charges and as such they are not included in any bundled or shared plans that you may have in place.For further information on our current charges please contact our Customer Service Desk or your Account Manager.