Contact Centre Workforce Management

Improve customer interactions and agent productivity

Consistently deliver high level customer service that will set you apart from your competitors

An Intelligent Workforce Management Solution

Increase team productivity up to 25% while enhancing the customer experience

Cloud Contact Centre and Workforce Management are an integrated solution that will:

  • Save money by optimising your call agent schedules
  • Build staffing models based on your actual call history
  • Have the right number of agents working at all times
  • Enhance your call agent satisfaction with optimised scheduling

Call Arrow 1300 555 330 today

Workforce management screens

Enhance customer relationships

  • Forecasting and scheduling capabilities allow contact centre staffing efficiency to be increased by up to 30%
  • Improve your agent morale and job satisfaction through improved scheduling, preference management and request handling
  • Communicate with your customers on their preferred channel – voice, email, chat, voicemail or web
  • Manage contact centre performance via powerful reporting capabilities
  • Auto cloud-based upgrades keep your contact centre up-to-date
Woman on phone in office

GET STARTED TODAY

Arrow have a team of professional, experienced and friendly solution consultants who are ready to provide your business with a free consultation.

REQUEST A CONSULTATION
BOOK A DEMO

CUSTOMER SUCCESS STORIES

Read more about how Arrow are helping businesses like yours communicate more effectively, enhance their collaboration and improve customer satisfaction.