CUSTOMER CASE STUDY
The Fiducian Group
ABOUT THE FIDUCIAN GROUP
The Fiducian Group Limited is an ASX-listed specialist financial services organisation founded in 1996, now employing over 100 staff with more than 60 financial planners.
They provide financial planning, investment funds management, superannuation, investment platform administration, and information technology solutions.
Their mission is “To help people build wealth and feel more confident about their financial future.”
The Fiducian Group is a multisite organisation, operating in offices than span capital and regional Australia. Their communications setup was comprised of on-premise PABX phone systems that were not meeting their requirement for unified communication.
Each site was essentially acting as its own communication silo, making ongoing management and upgrades more time-consuming, complex, and expensive. The need for a cloud-based and unified solution that could manage all sites from a central location was clearly needed.
Arrow’s consultancy services provided a clear direction for our solution engineers to match business objectives with the best solution. 8×8 was chosen as the cloud provider that could best service The Fiducian Group’s unified communications needs.
The Fiducian Group required unification of 13 of their sites, through transitioning to cloud-based unified communications that could be managed centrally.
Arrow specialise in on-premise to cloud phone migration, with additional experience and expertise in managing more complex multisite deployments.
The custom designed solution utilised 8×8 X Series, providing integrated communications that are not only cost-effective but also have a strong focus on customer experience. This aligns with The Fiducian Group’s values that include building long-term client relationships based on mutual trust.
Multisite 8×8 Voice, Video and Collaboration Solution
NBN internet & 4G Failover
Fibre 400 internet
IP Handsets and work from home mobility solutions
24/7 Australia based customer support
Installation, training, and call flow maintenance
Through the deployment of cloud-based integrated communications through 8×8, The Fiducian Group has now unified its staff under one easy to utilise system, providing a uniform experience across all sites.
The solution also future-proofs the business, with the ability to expand, scale-up and add additional sites in a simple, seamless, and cost-effective way.
The Fiducian Group has benefitted from Arrow’s partnerships with premium world-leading cloud communication and IT providers.
Arrow access the very best cloud platforms and solutions and our solution design experts go to work in creating the very best setup to meet the unique challenges that each business faces. All this with one point of contact, Australia based business grade support and one bill for all your services.
Our solution partners for The Fiducian Group include: