Project Description

CUSTOMER CASE STUDY

Proforce

Cloud Migration & a Complete Business IT Solution

ABOUT PROFORCE

Proforce is a Sales Recruitment business, with over 10 years of experience in building effective and high-performing sales teams. They are passionate about finding and training the most outstanding sales talent in Australia.

Proforce has also been the architect of a successful graduate education and training initiative. Over 10 years, they have assessed, trained, and placed over 10,000 qualified University graduates in sales positions.

Presently, Proforce interviews 3,000 candidates annually, has 1,200 clients, and has successfully placed 13,000 candidates in 8 different industry verticals.

CHALLENGES

Proforce had their communications managed by a major telco, and their IT services looked after by a managed service provider (MSP). They were reliant on an expensive on-premise phone system setup, which lacked the functionality required for their business needs, including call reporting, an integral feature that they identified when discussing their requirements with us.

Importantly, their legacy system was not fit for purpose when it came to transitioning their staff to a work from home setup, critical to business continuity during the COVID-19 pandemic.

Proforce was also looking to reduce their overall telecommunications and IT expenditure, through transitioning to a single provider who could service all their communications and IT needs.

SOLUTION SUMMARY

Arrow’s recommendation was for Proforce to make the transition to a cloud-based 8×8 phone solution. This would tick all the boxes when it came to Proforce’s requirements. Some of the features now available to the business include call handling tools, call management, an easy single admin interface, analytics, and all-in-one work apps that include voice, video, chat, and fax on desktop and mobile devices.

Arrow was also able to offer Proforce a complete managed IT solution that encompasses security, all-in-one business continuity, and IT support.

  • 8×8 cloud telephony
  • Cisco Meraki Firewall
  • Arrow Business Essentials Managed IT services including managed desktop, network, server, and BCDR (business continuity and disaster recovery) support
  • Datto SIRIS with infinite retention & SaaS (software as a service) protection
  • Server hosted in a secure datacentre

SOLUTION OUTCOMES

Proforce came to Arrow looking to free themselves from the constraints imposed by an expensive and outdated on-premise phone setup. They needed to migrate to a system that allowed them the agility to adapt to a rapidly changing business environment and the requirement for a remote workforce.The migration to a cloud-based platform opened up access to a wide range of features and applications that provide valuable analytics and insights, allowing for better informed business decisions, and complete transparency concerning staff output.

“Arrow’s implementation of the 8×8 solution has increased our outbound prospecting by 250% in just two weeks – and we have yet to utilise all the functionality the system offers! Arrow has gone above and beyond in migrating us from an expensive and underperforming solution from a major Telco, to a system that delivers in spades and saves us money.”

Blair Whitehead – Sales Director

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SOLUTION PARTNERS

Proforce have benefitted from Arrow’s partnerships with premium world-leading cloud communication and IT providers.

Arrow access the very best cloud platforms and solutions and our solution design experts go to work in creating the very best setup to meet the unique challenges that each business faces. All this with one point of contact, Australia based business grade support and one bill for all your services.

Our solution partners for Proforce include:

Datto

GET STARTED TODAY

Arrow have a team of professional, experienced and friendly solution consultants who are ready to provide your business with a free consultation.

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