Contact Centre Workforce Management
Improve customer interactions and agent productivity
An Intelligent Workforce Management Solution
Increase team productivity up to 25% while enhancing the customer experience
Cloud Contact Centre and Workforce Management are an integrated solution that will:
- Save money by optimising your call agent schedules
- Build staffing models based on your actual call history
- Have the right number of agents working at all times
- Enhance your call agent satisfaction with optimised scheduling
Enhance customer relationships
- Forecasting and scheduling capabilities allow contact centre staffing efficiency to be increased by up to 30%
- Improve your agent morale and job satisfaction through improved scheduling, preference management and request handling
- Communicate with your customers on their preferred channel – voice, email, chat, voicemail or web
- Manage contact centre performance via powerful reporting capabilities
- Auto cloud-based upgrades keep your contact centre up-to-date
Power Your Workforce Management with Arrow FibreNet
Supercharge your Workforce Management with ultra-fast, business-grade fibre—at a price competitors can’t match.
Outpace the competition with the fastest, most cost-effective fibre plans available.
- Built for high-performance voice, video, and data
- Flexible plans up to 10Gbps to suit every business size
- Prices starting from $499
