SOLUTIONS FOR BUSINESS SIZE

Enterprise
Communications

Real-Time Analytics, Mobility and Powerful Contact Centre Solutions

World-Class Cloud Solutions

To Connect With Anyone, Anywhere and on any Device

Arrow’s Enterprise solution suite has everything you need to keep your organisation nimble, competitive and productive.

Our products and solutions can integrate with your business and scale to your ongoing requirements. Our expert solution design and deployment team can migrate your business to a cloud solution with zero hassle or headaches.

Unified Communications & Business Cloud Phone tailored solution and product consultation
Collaboration voice and Video conferencing with team collaboration meeting rooms
Advanced insights and analytics key metrics include customer satisfaction, agent performance, first contact resolution, and more
Contact centre an omni Channel experience with call, email, chat and social media

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Industry Leading Providers

Arrow partners with global industry leaders in unified communications and contact centre.

With more than 2 million business users worldwide, 8×8 are a global leader in Cloud Communications

12-time Magic Quadrant Leader for Unified Communications as a Service, Worldwide.
#1 Cloud UC Leader 2014, 2015, 2016, 2017, 2018
Recognised in the Magic Quadrant Report for CCaaS Nine years running.
Winner of 24 G2 Awards Fall 2023

Dialpad is a recognised industry leader in AI-powered communication & collaboration.

G2 Leader Contact Center Call Center Infrastructure (CCI) – Winter 2023.
G2 Leader Asia Pacific VoIP & Outbound Call Tracking – Winter 2023.
TrustRadius Best Feature Set 2023
Silver Stevie® Award Best Use of Technology in Customer Service – 2022.

Part of the Deloitte Fast 500 list, Aircall is a cloud-based communications platform, for sales and support teams.

Business Phone System Innovation of the Year RemoteTech Breakthrough Award: 2022 & 2023.
No. 1 Call Center Software GetApp Analysis Q1 2019.
2023 Best Places to Work Awards Built In

Ring Central is an award-winning provider of global enterprise cloud communications, video meetings, collaboration, and contact centre.

Named a Leader in the 2021 Gartner Magic Quadrant for UCaaS, Worldwide
Best in Communications APIs API World 2021.
Leads in Omdia Unified Communications as a Service Scorecard for 5th Year in a Row
Overall Video Conferencing Solution of the Year from the 2021 RemoteTech Breakthrough Awards

Virtual Office Mobility Solutions

The New Way to Work

8x8 cloud communications on different devices

Today’s workforce is increasingly more mobile, making collaborative communications an imperative. Keep your staff connected with access to the tools and information they need to stay motivated and productive.

With an Arrow solution, the office goes with you, bringing your office number on any device.

Enjoy seamless communication between your desk phone, PC, smartphone and tablet. You and your team will have everything it needs to be connected and productive on-the-go.

Seamlessly Integrated Communications

It’s so Much Simpler When all Your Communication Channels are Integrated.

Switching to different phone, chat and conferencing systems result in disjointed communications.

Easily transition across your calls, chats and conferencing with a single sign on (SSO).

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Bring the Team Together

Powerful and effective collaboration tools will allow your team to work together effectively, including web conferencing and video meetings.

Solution Features include

Secure instant messaging
Virtual office call recording
Contacts integration
Presence

Collaborative Contact Centre Solutions

Arrow’s Cloud Call Centre solution focuses on unifying all involved in the process to ensure superior customer outcomes, first call resolution and importantly trust, loyalty and repeat business.

Create personalised interactions with customers through CRM integrations, and benefit from increased customer satisfaction through using the communication channels your customers want to use, including voice, email, chat and social media.

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Real-Time Analytics

For Smarter Business Decisions

Real-time analytics give you deep insights into your business. Analyse and visualise data trends across your business, including CRM and business application interactions.

Get the intelligence you need for important business decusions and strategies, for improved business and customer outcomes, and have the ability to act on opportunities and challenges as they arise.