CUSTOMER CASE STUDY
Park Lane Holiday Parks
ABOUT PARK LANE HOLIDAY PARKS
Park Lane, a member of the BIG 4 Holiday Group, is a collection of four family-oriented camping and interactive holiday parks located throughout Victoria.
The business focus is on providing affordable, fun, family friendly and safe holiday experience to everyday Australian families looking to get away.
Each holiday park spans over hundreds of acres, which made communication between facilities, staff and clientele fractured and disjointed. Park Lane needed a radical new communications solution to create ease of access, streamline their business and improve customer service
With locales in Bendigo, Shepparton, Traralgon and Yarra Valley, Park Lane was experiencing inconsistencies in quality of service for their communications network and internet services.
This was impacting on customer satisfaction during booking enquiries, making payments via EFTPOS at locations and lack of unified communication between staff on site.
Park Lane expressed their concerns and current business challenges to Arrow, citing their employees needed consistent and reliable communications network in order to improve productivity and accountability. The old outdated methods of reaching one another were
limited by both physical distance and technology.
Arrow’s unified communications solution was installed across 5 sites and connected over 30 staff, uniting all locations and employees into the centralised system of 8×8, allowing for simple communication between customers and staff.
The installation of an automated call routing, centralised voicemail system, call tracking and analytics means no more missed calls.
By uniting all the offices, sales teams, concierges, holiday parks and remote staff under the one phone system, Park Lane’s overall staff and client user experience was drastically improved.
- Cloud based unified communications
- New data connections in the form of NBN fibre connections
- Managed network routers, hardware and servers
- Security door stations for after hours park access and emergencies
- Smart mobile devices
- Installation and management of 8×8 mobile application
- Conference phones
- Virtual Office Analytics and Reporting software
Arrow Voice & Data were able to outfit Park Lane with a unique and customised IT and telecommunication solution that has freed their business structure from traditional constraints into a mobile, cloud-based future. By implementing new fibre connections, cloud-based business continuity through Virtual Office and communications, Park Lane has now unified their entire working staff under one easy to utilise system.
Park Lane have benefitted from Arrow’s partnerships with premium world-leading cloud communication and IT providers.
Arrow access the very best cloud platforms and solutions and our solution design experts go to work in creating the very best setup to meet the unique challenges that each business faces. All this with one point of contact, Australia based business grade support and one bill for all your services.
Our solution partners for Park Lane include: