As more medium and large businesses are choosing a unified communications approach, they are realising there’s more they can do than make and receive calls from desktop phones. Unified communications are cloud-based and support a wide variety of technology so conversations, communication and collaboration can happen anywhere on any device at any time. It also allows employees to choose the best type of communication for the task at hand remotely, at home or on the road.
Team based productivity and collaboration increase when businesses use unified communications. 8×8 unified communication solution offers a complete suite of telephony, communication and collaboration solutions. This consistent, hassle-free solution allows you to share the same number across multiple devices. Fed up with having to use different protocols with their own passwords? Unified communications allows seamless transition between phone systems, conferencing and chat.
The single sign on (SSO) gives all team members access to corporate directories, voice calls, chats, document sharing and video conferencing. Say goodbye to “I’m going to have to call you back” when you switch from your desk phone to smartphone – unified communications keeps the call going effortlessly.
Businesses who use unified communications report that using the cloud-based solution helps them stay ahead of their competition and respond quickly to their customer needs. IT managers report that replacing their legacy PBX with 8×8 unified communication solution has reduced costs.
It’s important to note that if your business is still using a legacy PBX, the liabilities, risks and costs can include: