Arrow is excited to announce our latest 8×8 accreditation in XCaaS.

Our long-running and close partnership with 8×8 brings world-class communications solutions to businesses Australian-wide. Both Arrow and 8×8 are committed to bringing exceptional experiences to our customers.

What is XCaaS?

As defined by 8×8: eXperience Communications as a Service (XCaaS) is a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).

XCaaS solutions support the differing communications requirements of all employees in an organisation, working together to “deliver differentiated customer experiences.”

8×8 XCaaS Features

Integrated contact centre, business voice, video, and chat will boost your employee’s productivity, delight your customers, and help you make smarter business decisions.

  • Omnichannel contact centre: AI-powered workflows for every interaction.
  • Business phone: Includes local numbers and global connectivity from one easy app.
  • Video meetings: HD video with desktop and mobile screen-sharing.
  • Natural and productive collaboration with teammates and other chat platforms.
  • Communication APIs: Engage with customers through SMS, voice, video, and chat apps.

Ready to Get Started With XCaaS?

Combining Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) into a single solution will deliver real results for your business.

Talk with Arrow today about how we can help you take the next steps in getting started with 8×8 XCaaS.

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