Did you know that your small or medium business could be wasting valuable time and resources if your IT is not outsourced? With technology evolving so quickly, more organisations are recognising the business advantages of outsourcing IT to managed service providers. By drawing on the expertise and knowledge of external IT professionals your business can benefit from IT support, security (antivirus and patch management), backup solutions, PC and servers and WiFi solutions.

While some small and medium businesses still have their own team of IT specialists in-house, there are drawbacks to be aware of. Hiring experienced and qualified IT experts can be expensive. But if you hire less experienced IT professionals, they may not have up to date managed service solutions knowledge. When you outsource your IT to a managed service provider your cyber security is taken care of while your data networks and IT infrastructure are expertly managed.

Top 6 benefits of outsourcing IT support

Part of your business success depends on how efficient, reliable and future proof your organisation’s software, hardware and computer networks are. Outsourcing your IT can give your small or medium business access to the best customer relationship management (CRM), accounting and financial processes, data backup and security. The top 6 benefits of small and medium businesses outsourcing IT support include the following.

1. Controls and reduces business costs

When your IT is outsourced to a managed service provider (MSP) your support agreement is structured to suit your budget. Since 2002, Arrow has helped thousands of small and medium Australian businesses outsource their IT support that can include day-to-day IT issues and upgrades.
To further reduce costs, some small to medium businesses can choose a ‘break and fix’ agreement where payment is only required if an issues arises. This monthly agreement also gives businesses the flexibility to use IT support hours when required.

2. Keeps you focused on your core business

When a small or medium business outsources IT they can keep focused on their core business. While in-house IT teams can be useful, if they don’t have the resources, expertise and experience, your organisation may not be using the best technologies and processes. Outsourcing your IT to a managed service provider ensures your business has access to a wide range of experts with specialist knowledge.

3. Gives you access to state of the art technology

Does your in-house IT team have up-to-date understanding about data security, back-up solutions, WiFi solutions and PC and servers? If they don’t your business may be losing its competitive edge.
Outsourcing your IT to a reputable, locally based organisation gives your business:

  • The ability to commence new projects straight away
  • Access to the latest technologies and expertise
  • Peace of mind that your data and security is being looked after 24/7, 365 days a year.

4. Allows you to get IT solutions tailored for your business

If your small or medium business has an in-house IT team, it’s vital that they can respond quickly and efficiently. To keep your business competitive all your IT resources must be available 24/7. But what happens if a server goes down on a public holiday and your in-house IT team isn’t available? When you outsource your IT to a managed services provider like Arrow you get 24/7 support from our friendly, helpful local customer service team.
Another advantage of outsourcing your IT is the ability to have your IT solutions tailored specifically to suit your business. And with the fast pace of technology changes, your business gets access to the latest IT equipment, phone systems, video conferencing, data backup and security.

5. Keep your business secure and compliant 24/7, 365 days a year

Do you know if your firewall and anti-virus protection is up to date? With the rise of Cyber Security and ransomware attacks, it’s vital that your business doesn’t just pay an annual licence fee and ‘hope for the best’. Arrow’s Guardian real-time anti-virus protection gives your business peace of mind with 24/7, 365 days a year powerful virus and malware protection. Our specialist team of experts keeps up-to-date with the latest virus alerts to give your business the protection it deserves.
If your business makes and receives online payments, it’s vital that client data, credit card numbers, banking details and other competitive information is secure. Outsourcing your IT to a managed services provider ensures your business stays compliant and secure.

6. Helps increase your business productivity

If your small or medium business IT team attempts to cover all IT services and support themselves, it can waste valuable time and money. Outsourcing your IT to a managed services provider ensures your business is using future proof technology so you stay competitive.

If your in-house IT team is struggling to develop, implement and support your business, it may be time to consider outsourcing your IT. Arrow’s first-class IT technologies can help your business streamline processes, making them more efficient and productive.

How to choose a Managed Service Provider (MSP) for your small or medium business

When you’re looked for a Managed Service Provider (MSP) it’s important that they focus on achieving your business outcomes with proven processes and scalable technology. Arrow tailored IT solutions take the headache out of managing and support business technologies. Our highly trained and experienced team specialise in helping small and medium businesses:

  • Manage IT infrastructure and delivery
  • Boost business growth
  • Leverage cloud, mobile and video conferencing solutions, and
  • Use state of the art, future proof technologies.

Essential checklist to choose a Managed Service Provider for your IT solutions

It can become overwhelming when you’re researching options to outsource your IT support. To evaluate IT solution providers, this checklist is a good starting point:

  • Does the MSP have a good reputation and longevity as an IT solution provider?
    The MSP you choose should have a team of experts that consistently deliver best practice industry standard service and support. It’s important to note that the level of certification and training, experience and staff longevity at the MSP is also important to consider.
  • Does the MSP have a team of highly experienced and trained IT experts?
    The MSP you choose should have a team of experts that consistently deliver best practice industry standard service and support. It’s important to note that the level of certification and training, experience and staff longevity at the MSP is also important to consider.
  • Can the MSP provide customer references or testimonials for similar work?
    When you read case studies, testimonials and endorsements from the MSP satisfied customers you get a clear understanding of the quality of work the MSP delivers. Look for response times, the quality of customer service and vendor/client relationships. Asking to speak to current MSP clients can also give you a better understanding of which provider would best suit your small or medium business.
  • Can the MSP give your business on-site assistance if required?
    While it’s possible for IT solutions to be successfully conducted remotely, it’s important that on-site assistance is available when required. Another thing to consider is on-site response time in cases where installation and implementation of technologies is required.

Arrow’s Business Essentials solves your IT headaches with proactive IT outsourced solutions that identify and resolve issues before they occur. We offer:

  • Desktop and server support services
  • 24/7 support desk, including remote and onsite capabilities
  • Desktop engineering services
  • Cloud consulting and migration
  • Server and desktop backup including anti-virus, anti-spam, web content filtering and business continuity solutions.

Our infrastructure engineering services offer small and medium businesses maintenance of server hardware, server virtualisation, firewall configuration and support, managed backup services and advanced preventative system and performance monitoring.

Since 2002, Arrow has been a managed services provider for thousands of small and medium Australian businesses. As one of Australia’s largest privately owned telecommunications companies our IT solutions, communication tools and technologies are scalable and future proof.

Find out how outsourcing your IT to Arrow can help your business increase productivity and get a competitive edge.