Are you aware that your small or medium-sized business could be losing precious time and resources by not outsourcing its IT?

Are you aware that your small or medium-sized business could be losing precious time and resources by not outsourcing its IT?

With technology evolving so quickly, more organisations are realising the benefits of outsourcing IT to managed service providers. By leveraging the expertise and knowledge of external IT professionals, your business can benefit from IT support, security (antivirus and patch management), backup solutions, PC and servers and WiFi solutions.

Although some small and medium-sized businesses still have their own team of IT specialists in-house, there are some downsides to consider. Hiring experienced and qualified IT professionals can be costly. On the other hand, less experienced IT staff may not have up-to-date knowledge of managed service solutions. By outsourcing your IT to a managed service provider, your cyber security will be taken care of while your data networks and IT infrastructure are expertly managed.

The Top 6 benefits of Outsourcing Your IT

Part of your business success depends on how efficient, reliable and future proof your organisation’s software, hardware and computer networks are. Outsourcing your IT can give your small or medium business access to the best customer relationship management (CRM), accounting and financial processes, data backup and security. The top 6 benefits of small and medium businesses outsourcing IT support include the following.

1. Control and reduce business costs

When your IT is outsourced to a managed service provider (MSP) your support agreement is structured to suit your budget.To further reduce costs, some small to medium businesses can choose a ‘break and fix’ agreement where payment is only required if an issues arises. This monthly agreement also gives businesses the flexibility to use IT support hours when required.

2. Keeps the focus on core business activities

Outsourcing IT services allows small and medium-sized businesses to focus on their core business activities.

Although in-house IT teams can be valuable, they may not have the resources, expertise, or experience to ensure your organisation is utilising the best technologies and processes.

By outsourcing your IT to a managed services provider, your business gains access to a wide range of experts with specialist knowledge, ensuring that you have the most up-to-date technology and effective processes at your disposal.

3. Access to state-of-the-art technology

Does your in-house IT team have up-to-date understanding about data security, back-up solutions, WiFi solutions and PC and servers?

Are you confident that your in-house IT team has a thorough and up-to-date understanding of data security, backup solutions, WiFi solutions, and PC and server maintenance?

If they don’t your business could be at risk of losing its competitive edge.

Outsourcing your IT to a reputable, locally-based organisation can provide your business with numerous benefits, including:

  • The ability to commence new projects when needed
  • Access to the latest technologies and expertise
  • Peace of mind that your data and security are being diligently looked after 24/7, 365 days a year.

4. IT solutions that are tailored for your business

For small and medium-sized businesses with in-house IT teams, it’s crucial that they can respond quickly and efficiently to keep your business competitive, with IT resources available 24/7. However, what happens if a server goes down on a public holiday and your in-house IT team is unavailable? When you outsource your IT to a managed services provider like Arrow you’ll benefit from 24/7 support from our friendly, helpful local customer service team.

Another advantage of outsourcing your IT is the ability to tailor your IT solutions to meet the specific needs of your business. With technology advancing rapidly, outsourcing ensures that your business has access to the latest IT equipment, phone systems, video conferencing, data backup, and security. This enables your business to keep up with technological changes and stay ahead of the competition.

5. Keep your business secure and compliant 24/7/365

In today’s world of increasing cybersecurity threats and ransomware attacks, it’s essential to ensure that your business’s IT security measures are up to date.

Simply paying an annual license fee and hoping for the best is no longer a viable strategy.

Arrow’s managed security solutions offer your business peace of mind with 24/7, 365 powerful cybersecurity solutions. Our specialist team of experts keeps up-to-date with the latest virus alerts, providing your business with the protection it deserves.

If your business makes and receives online payments, it’s critical that sensitive client data, credit card numbers, banking details, and other competitive information is secure. Outsourcing your IT to a managed services provider ensures your business stays compliant and secure, giving you the peace of mind to focus on your core business activities.

6. Increase your business productivity

If business IT team is trying to cover all IT services and support themselves, it can result in a waste of valuable time and money. To ensure your business remains competitive, it’s essential to outsource your IT to a managed services provider that can offer future-proof technology.

If your in-house IT team is struggling to develop, implement, and support your business, it may be time to consider outsourcing your IT services.

Arrow’s first-class IT technologies can help your business streamline its processes, making you more efficient and productive, giving you a competitive edge in the marketplace.

How to Choose the Right Managed Service Provider (MSP) for Your Small or Medium Business

When you’re searching for a Managed Service Provider (MSP) it’s important to focus on achieving your business outcomes with proven processes and scalable technology.

Arrow Voice & Data’s tailored IT solutions are designed to take the headache out of managing and supporting yout business technologies. Our highly trained and experienced team specialises in helping small and medium businesses:

  • Manage IT infrastructure and delivery
  • Drive business growth
  • Leverage cloud, mobile and video conferencing solutions, and
  • Use state-of-the-art and future proof technologies.

Key Factors to Consider When Selecting a Managed Service Provider for Your IT Needs.

Researching potential managed IT support providers can be a daunting task. To simplify the process, consider using this checklist as a helpful starting point.

  • Does the MSP have a good reputation and longevity as an IT solution provider?
    It’s important to your business success that the MSP you choose has extensive experience, takes the time to thoroughly understand your business, and is financially stable.
  • Does the MSP have a team of highly experienced and trained IT experts?
    The MSP you choose should have a team of experts that consistently deliver best practice industry standard service and support. It’s important to note that the level of certification and training, experience and staff longevity at the MSP is also important to consider.
  • Can the MSP provide customer references or testimonials for similar work?
    You’ll gain a clear understanding of the quality of work an MSP delivers by reviewing their case studies, testimonials, and endorsements from satisfied customers. Look for factors such as response times, customer service quality, and vendor/client relationships.

    Speaking with current MSP clients can also help you determine which provider would best suit your small or medium-sized business.

  • Can the MSP give your business on-site assistance if required?
    While it’s possible for IT solutions to be successfully conducted remotely, it’s important that on-site assistance is available when required. Another thing to consider is on-site response time in cases where installation and implementation of technologies is required.

Arrow’s Business Essentials solves your IT headaches with proactive outsourced IT solutions that identify and resolve issues before they occur. We offer:

  • Desktop and server support services
  • 24/7 support desk, including remote and onsite capabilities
  • Desktop engineering services
  • Cloud consulting and migration
  • Server and desktop backup including anti-virus, anti-spam, web content filtering and business continuity solutions.

Our infrastructure engineering services offer small and medium businesses maintenance of server hardware, server virtualisation, firewall configuration and support, managed backup services and advanced preventative system, and performance monitoring.

Since 2002, Arrow has been a managed services provider for thousands of small and medium Australian businesses. As one of Australia’s largest privately owned telecommunications companies our IT solutions, communication tools, and technologies are scalable and future-proof.

Find out how outsourcing your IT to Arrow can help your business increase productivity and get that competitive edge you’ve been looking for.