CUSTOMER CASE STUDY
ABOUT PHYSIO INQ
Established in 2006, Physio Inq is a network of physiotherapy clinics, originally limited to the western suburbs of Sydney, now going Australia wide with its new unique & innovating licensing opportunities.
Physio Inq’s mission is to push physiotherapy services and health care in a new direction and recreate the client experience.
Physio Inq is a healthcare destination providing physiotherapy, Pilates and massage services with expert clinicians highly trained in a wide range of physiotherapy specialties.
Physio Inq faced the challenge of unifying their voice, data and cloud communications across multiple sites and head office.
They wanted to ensure the delivery of an outstanding customer experience, ensuring no missed calls or hold times for existing or prospective clients. They showed a strong commitment to cloud services to streamline business process and improve profitability.
Each of Physio Inq’s sites had it’s own standard copper and ADSL lines. In addition each location was equipped with a traditional landline number, creating a fractured business structure with clientele having to call multiple locations in order to find the right services they wanted. The lack of a centralized call centre hindered Physio Inq’s brand and expansion aspirations.
Arrow proposed a unified business solution, to bring together all of Physio Inq’s separated locations, into one unified system utilizing cloud based technology to improve productivity, clientele satisfaction and increase services.
Physio Inq is a hierarchy structured company seeking to unite independent practitioners under a unified brand, ensuring the best possible practice standards and treatment.
Arrow was able to provide Physio Inq with a customised solution.
This solution covers over 11 separate clinic sites, all featuring services and solutions provided by Arrow, backed with our 100% 24/7 Australian based support network.
- Cloud based unified communications
- Fibre data connections with redundancy
- Secure managed WiFi access
- Centralised phone contact centre
- Centralised support and management to reduce operational costs and improve profitability
- 8×8 unified communications cloud phone system for all sites and staff
- Intelligent postcode call routing
Arrow delivered to Physio Inq a unified technical support and billing solution, with 24/7 Australian based support and cost centre billing for easy accounting and management. Key features include a unified cloud-based phone network, a postcode routing 1300 number, allowing customers to enter their postcode with the call automatically transferring to the closest clinic, high speed reliable fibre and data connections and full analytical tracking with full visibility of customer interactions through phone enquiries. All these implementations achieve the goal of improving the patient experience and increasing the system’s ROI.
Physio Inc have benefitted from Arrow’s partnerships with premium world-leading cloud communication and IT providers.
Arrow access the very best cloud platforms and solutions and our solution design experts go to work in creating the very best setup to meet the unique challenges that each business faces. All this with one point of contact, Australia based business grade support and one bill for all your services.
Our solution partners for Physio Inc include: