Physio Inq faced the challenge of unifying their voice, data and cloud communications across multiple sites and head office.
They wanted to ensure the delivery of an outstanding customer experience, ensuring no missed calls or hold times for existing or prospective clients. They showed a strong commitment to cloud services to streamline business process and improve profitability.
Each of Physio Inq’s sites had it’s own standard copper and ADSL lines. In addition each location was equipped with a traditional landline number, creating a fractured business structure with clientele having to call multiple locations in order to find the right services they wanted. The lack of a centralized call centre hindered Physio Inq’s brand and expansion aspirations.
Arrow proposed a unified business solution, to bring together all of Physio Inq’s separated locations, into one unified system utilizing cloud based technology to improve productivity, clientele satisfaction and increase services.