Project Description

CUSTOMER CASE STUDY

JWL

A complete unified communications and business IT solution

ABOUT JWL MARKETING & COMMUNICATIONS

 JWL Marketing and Communications is a highly experienced marketing and communications consultancy, that specialises in agribusiness based in Tamworth NSW.

JWL service regional Australian businesses with creative marketing, Public Relations and Communications strategies, for farming equipment and support suppliers.

Working behind laptop computer

ABOUT JWL MARKETING & COMMUNICATIONS

 JWL Marketing and Communications is a highly experienced marketing and communications consultancy, that specialises in agribusiness based in Tamworth NSW.

JWL service regional Australian businesses with creative marketing, Public Relations and Communications strategies, for farming equipment and support suppliers.

Working behind laptop computer

CHALLENGES

JWL expressed their need for a unified communications solution that could unify their highly mobile team across regional Australia. They required the ability to be able to collaborate via video, screen share, voice and messaging, no matter their location or what device they have on hand, be that mobile phone, tablet or personal computer.

It was through these requirements Arrow was able to recommend 8×8, a unified communications (UC) solution provider named a leader in the Gartner UCaaS Magic Quadrant for 8 consecutive years.

JWL operate in a highly competitive industry and reliable easy to use technology is critical to their success. Through a detailed needs analysis and discussion with key stakeholders within the business, it soon became apparent there was a requirement for a whole of business managed IT services and communications solution to be implemented. With ageing network, server, security and redundancy infrastructure, JWL saw the opportunity to consolidate their IT partnership with their communications supplier.

SOLUTION SUMMARY

JWL’s primary requirement was increasing efficiency, stability and reliability by partnering with a whole of business provider that could support them with all their communications network and IT services.

Arrow’s ability to provide the best services in the industry as well as a thorough solution design, we were able to come together with our supplier partners including 8×8, Datto and Sophos, to provide a solution design that met the requirements across all aspects of JWL’s business today as well as into the future.

  • 8×8 Virtual Office Unified Communications
  •  Managed IT support through remote and onsite technical specialists

  •  24/7 desktop & server support

  •  Sophos Firewall

  • Data theft protection
  • Professional Series onsite backup server
  • Azure Cloud Storage for backup continuity

SOLUTION OUTCOMES

Arrow Voice & Data were able to provide JWL with a unique and customised managed ICT services support structure, that has freed their business from traditional constraints into a fast, secure and reliable cloud-based future.

Business communications are now a sophisticated cloud-based solution, allowing complete visibility of all team members, as well as seamless meeting and collaboration tools no matter where staff are located. JWL has now unified their entire working staff under one easy to utilise system.

Arrow’s managed IT services ensure JWL data, computers and network capability will always be running at 100%, freeing them to focus on business growth and not worry about security, data breaches and computer failure.

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SOLUTION PARTNERS

JWL have benefitted from Arrow’s partnerships with premium world-leading cloud communication and IT providers.

Arrow access the very best cloud platforms and solutions and our solution design experts go to work in creating the very best setup to meet the unique challenges that each business faces. All this with one point of contact, Australia based business grade support and one bill for all your services.

Our solution partners for JWL include:

Datto

GET STARTED TODAY

Arrow have a team of professional, experienced and friendly solution consultants who are ready to provide your business with a free consultation.

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