Does your retail business use cloud communications to drive business growth and cut costs? If you’re still using call centre and legacy phone systems, you may be hampering your customer and employee experience. Cloud-based Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) are making these systems obsolete. Retailers who are [...]
As a medium or large business you know how important a reliable Internet connection is. But when it comes to choosing an Internet Service Provider (ISP) it can be confusing to work out which one is right for your business requirements. Having the right business Internet ensures your employees can stay in touch quickly and [...]
Is your business prepared for a Cyber Attack? The frequency and intensity of cyber attacks is increasing so it’s vital that all sized businesses understand the ramifications of not being prepared for a Cyber Attack. While you may understand how a Cyber Attack can harm your business, it’s also important to be aware of the [...]
To succeed as a medium or large business, it’s vital that exceptional customer service is delivered consistently and efficiently. While the number of customers who communicate via web-chats and email is growing, communicating via the telephone is still very important. In the past a business contact center required a team of employees to be housed [...]
When your business needs to decide which server is best for your business, there is a lot of information to consider. The two most popular options include in-house servers (sometimes called dedicated servers) and cloud servers. While they perform similar basic functions to store, share and protect information and data, there are key differences in [...]
