When was the last time you looked closely at your phone bill? As your business grows with a bigger team and more products and services, the information on your telecommunications bill can get hard to decipher. Hidden fees and charges can quickly add up, resulting in unnecessary inefficiencies and costs. By taking the time to [...]
Does your business have a contact centre that’s not in the cloud yet? A virtual contact centre is a cloud web-based application that supports voice, email and web chat so your customers can interact with your company in the way they prefer. When your company has a contact centre in the cloud, it can [...]
Does your retail business use cloud communications to drive business growth and cut costs? If you’re still using call centre and legacy phone systems, you may be hampering your customer and employee experience. Cloud-based Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) are making these systems obsolete. Retailers who are [...]
As a medium or large business you know how important a reliable Internet connection is. But when it comes to choosing an Internet Service Provider (ISP) it can be confusing to work out which one is right for your business requirements. Having the right business Internet ensures your employees can stay in touch quickly and [...]
To succeed as a medium or large business, it’s vital that exceptional customer service is delivered consistently and efficiently. While the number of customers who communicate via web-chats and email is growing, communicating via the telephone is still very important. In the past a business contact center required a team of employees to be housed [...]
