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Call Centre vs. Contact Centre: Choosing the Right Customer Service Solution

When we talk about inbound and outbound customer communications, the terms "call centre" and "contact centre" are often used interchangeably. However, it’s important to understand that there are key distinctions between the two. Both are customer service operations that handle inbound and outbound business communications, but their management of customer interactions and supported channels differ. [...]

By |2023-08-01T13:26:52+10:00July 31st, 2023|Arrow Voice|

Dos and don’ts when using your business phone headset in a call

Gone are the days when office workers walked around cradling phone handsets between their heads and shoulders with funny-looking neck angles. Nowadays, phone systems have the ability to connect to both wired and wireless headsets, thus bringing flexibility and convenience and creating opportunities to change the workplace environment. With this now in play, basic headset [...]

By |2023-07-18T12:31:49+10:00July 18th, 2023|Arrow Voice, Phone Systems|

Innovating Connections: The Transformative Trends in Business Video Conferencing in 2023

In the rapidly evolving tech landscape, business video conferencing continues to witness significant advancements in functionality. As organizations continue to prioritise effective communication and collaboration, video conferencing remains an indispensable tool. This blog post delves into the transformative trends that are reshaping the business video conferencing landscape in 2023. 1. Integration with Artificial Intelligence [...]

By |2023-05-23T11:32:37+10:00May 23rd, 2023|Arrow Voice|

Arrow and 8×8 XCaaS

Arrow is excited to announce our latest 8x8 accreditation in XCaaS. Our long-running and close partnership with 8x8 brings world-class communications solutions to businesses Australian-wide. Both Arrow and 8x8 are committed to bringing exceptional experiences to our customers. What is XCaaS? As defined by 8x8: eXperience Communications as a Service (XCaaS) is a [...]

By |2023-05-10T12:29:18+10:00May 10th, 2023|Arrow Voice|

Why use one company for all your Telecommunication and IT needs?

In a fast-paced business environment, organisations rely heavily on telecommunication and information technology (IT) to stay connected with their customers, partners, and employees and nurture these relationships. The partner you choose for your telecommunication and IT needs is critically important. In this post, we explore the advantages of using one company for all your telecommunication [...]

By |2023-05-08T18:09:41+10:00May 8th, 2023|Arrow Voice|