As 2023 winds down and we approach the new year, it's the perfect time to get up to speed about the trends that will shape the way we do business, particularly contact centre and business communications. Below we will delve into the trends we believe will influence business comms in 2024. 1. Omni-Channel Contact ...
The holiday season is quickly approaching! As you make arrangements for the year-end and the highly anticipated office festivities, remember not to overlook the crucial preparations needed to guide your business smoothly through the holiday season. This is also the perfect moment to begin laying the foundation for your 2024 business plans. So, continue ...
When we talk about inbound and outbound customer communications, the terms "call centre" and "contact centre" are often used interchangeably. However, it’s important to understand that there are key distinctions between the two. Both are customer service operations that handle inbound and outbound business communications, but their management of customer interactions and supported channels differ. ...
Gone are the days when office workers walked around cradling phone handsets between their heads and shoulders with funny-looking neck angles. Nowadays, phone systems have the ability to connect to both wired and wireless headsets, thus bringing flexibility and convenience and creating opportunities to change the workplace environment. With this now in play, basic headset ...
In the rapidly evolving tech landscape, business video conferencing continues to witness significant advancements in functionality. As organizations continue to prioritise effective communication and collaboration, video conferencing remains an indispensable tool. This blog post delves into the transformative trends that are reshaping the business video conferencing landscape in 2023. 1. Integration with Artificial Intelligence ...