Small to medium-sized businesses (SMBs) face unique challenges when it comes to managing their communication needs. Often, they lack the resources and expertise to implement complex phone systems that can provide the features and functionality they require. However, with the rise of cloud-based unified phone solutions, SMBs now have access to affordable and flexible communication [...]
Do you operate a multinational business with office locations across the APAC region, and wondered how best to access effective, reliable, scalable, and cost-effective communications across your key locations? Your communications setup is crucial to business success, creating positive staff and customer experiences. Having a local phone number presence across your international locations is much [...]
Does your business have a contact centre that’s not in the cloud yet? A virtual contact centre is a cloud web-based application that supports voice, email and web chat so your customers can interact with your company in the way they prefer. When your company has a contact centre in the cloud, it can [...]
Does your retail business use cloud communications to drive business growth and cut costs? If you’re still using call centre and legacy phone systems, you may be hampering your customer and employee experience. Cloud-based Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) are making these systems obsolete. Retailers who are [...]
To succeed as a medium or large business, it’s vital that exceptional customer service is delivered consistently and efficiently. While the number of customers who communicate via web-chats and email is growing, communicating via the telephone is still very important. In the past a business contact center required a team of employees to be housed [...]
