5 benefits of moving your call center to the cloud
Moving your medium or large business call center to the cloud has many benefits. From significantly reducing call center costs to easy management when your business scales up or down. 8×8 Virtual Contact Center is cost effective, enterprise ready, secure and compliant.
1. 8×8 Virtual Contact Center will reduce your costs
When you move your call center to the cloud, your business reduces the cost of providing exceptional customer experiences. Compared to a traditional contact center, the upfront cost of a virtual contact center is very low. Some businesses can save up to 70% in upfront costs.
The ongoing costs of maintaining and running a traditional call center can be high. When equipment and hardware needs upgrading and proprietary on-premise platforms are outdated, the costs can balloon. A virtual contact center offers all the features and functions of a traditional call center without the cost.
2. 8×8 Virtual Contact Center is secure and compliant
8×8 Virtual Contact Center offers reliable, secure and compliant communications system with disaster recovery functions. If blackouts or other catastrophic events occur, cloud solutions provide better disaster recovery than many on-premise solutions. When your business uses cloud solutions and a disaster occurs, calls can be routed agents or facilities not affected by an outage.
8×8 Virtual Contact Center business continuity is delivered through the use of fully redundant, secure data centres that are SSAE 16 certified. Compliant with the Sarbanes-Oxley Act 2002, 8×8 information technology is independently internally and externally audited.
3. 8×8 Virtual Contact Center has call centre CRM and workforce management integration
When your business moves to the cloud with 8×8 Virtual Contact Center your CRM easily integrates. Real-time data allows your agents to improve customer interactions and enhance your customer experience. 8×8 Virtual Contact Center integrates with leading on-demand CRM services including:
8×8 Quality Management for 8×8 Virtual Contact Center ensures your agents always provide the best service for all your customers. 8×8 Quality Management allows you to:
Highlight high-performing agents as role models
Identify and monitor agents who require coaching, and
Enable collaboration via @mentions.
4. 8×8 Virtual Contact Center allows multi-channel communication
When your business uses 8×8 Virtual Contact Center your customers can communicate with you on the channels they prefer From chat and web to phone and email, the 360-degree view of customer contacts ensures your agents enhance the customer experience.
5. 8×8 Virtual Contact Center features historical and real time reports
8×8 Virtual Contact Center reporting surpasses traditional call centre reporting with real insights into how your customers are being served across all channels. You also get industry leading metrics about your agents and contact centre performances. With easy to read graphics, 8×8 Virtual Contact Center reporting offers custom reporting that helps you:
Rapidly identify important trends in how you are serving your customers
Stay focused on the things that are impacting your customers’ experiences
Have accurate information about your team’s performance, no matter where they are.