CUSTOMER CASE STUDY
Watkins Coffey Martin
Cloud phone, IT management & network support for business continuity
ABOUT WATKINS COFFEY MARTIN
Watkins Coffey Martin is committed to the highest level of best practice and professional conduct, are proud of the high standards they maintain, and the wealth of knowledge and experience they can offer to their clients.
CHALLENGES
Watkins Coffey Martin approached Arrow as they were running their communications from an expensive legacy on-premise PBX setup.
Their current maintenance provider was retiring, leaving them without ongoing support for their equipment. This situation provided the opportunity to conduct a complete communications audit and business needs analysis.
Arrow’s solution design and consultancy team worked closely with Watkins Coffey Martin to understand their immediate and ongoing requirements and address their need for a cloud-hosted unified communications solution.
In addition to migrating their phone and communications to the cloud, Arrow also conducted an extensive network and hardware review to ensure they would get the most from their new cloud solution.
SOLUTION SUMMARY
After the needs analysis and consultancy process, Arrow’s recommendation was a cloud phone solution. To ensure the most reliable and highest voice quality, a high speed fibre internet connection with redundancy was also recommended and installed.
The network and hardware audit identified deprecated and damaged equipment. The Arrow team removed the legacy equipment, replacing it with modern networking components compatible with their new cloud telephony setup.
A Firewall was also deployed. Combined with a fully managed network support package. Watkins Coffey Martin no longer need to worry about downtime or technology obsolescence.
SOLUTION OUTCOMES
Watkins Coffey Martin now has its communications migrated to a cloud-based platform from their unsupported on-premise PBX. They are no longer tied to expensive maintenance and upgrade costs and have the freedom and flexibility to customise, expand, and scale their communications when they need to, simply and cost-effectively.
Additionally, they can now access cloud-based work tools to assist with their business productivity and customer experience, whether in the office or working remotely.
The firewall and managed network support proved their worth not long after implementation, through the early detection of a network outage. Arrow’s network operations centre was immediately alerted to the issue and was able to resolve within minutes. Watkins Coffey Martin now has peace of mind knowing that their business continuity is being proactively managed and safeguarded.
SOLUTION PARTNERS
Watkins Coffey Martin have benefitted from Arrow’s partnerships with premium world-leading cloud communication and IT providers.
Arrow access the very best cloud platforms and solutions and our solution design experts go to work in creating the very best setup to meet the unique challenges that each business faces. All this with one point of contact, Australia based business grade support and one bill for all your services.
