It’s official. 3G is to be switched off between the end of 2023 and the second half of 2024. This significant change has been brought about by the need to make way for faster and more efficient 4G and 5G services. The major carriers have different switch-off dates scheduled, starting with TPG in December 2023, [...]
There’s no escaping that businesses need to constantly adapt to keep their competitive edge. A key aspect that drives success and keeps businesses at the forefront is IT procurement – that is acquiring the right technology, software, and services at the best possible prices. To make this process simpler and more efficient, many companies now [...]
When we talk about inbound and outbound customer communications, the terms "call centre" and "contact centre" are often used interchangeably. However, it’s important to understand that there are key distinctions between the two. Both are customer service operations that handle inbound and outbound business communications, but their management of customer interactions and supported channels differ. [...]
Gone are the days when office workers walked around cradling phone handsets between their heads and shoulders with funny-looking neck angles. Nowadays, phone systems have the ability to connect to both wired and wireless headsets, thus bringing flexibility and convenience and creating opportunities to change the workplace environment. With this now in play, basic headset [...]
Small and medium businesses (SMBs) rely heavily on technology to streamline their operations, enhance productivity, and stay competitive in the market. A staple tool for business operations is a reliable laptop. However, with countless options available in the market, choosing the right laptops for your SMB can be a daunting task. To simplify the process [...]
