Contact Centre Workforce Management

Improve customer interactions and agent productivity

Consistently deliver high level customer service that will set you apart from your competitors

An Intelligent Workforce Management Solution

Increase team productivity up to 25% while enhancing the customer experience

Cloud Contact Centre and Workforce Management are an integrated solution that will:

Save money by optimising your call agent schedules
Build staffing models based on your actual call history
Have the right number of agents working at all times
Enhance your call agent satisfaction with optimised scheduling

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Enhance customer relationships

Forecasting and scheduling capabilities allow contact centre staffing efficiency to be increased by up to 30%
Improve your agent morale and job satisfaction through improved scheduling, preference management and request handling
Communicate with your customers on their preferred channel – voice, email, chat, voicemail or web
Manage contact centre performance via powerful reporting capabilities
Auto cloud-based upgrades keep your contact centre up-to-date

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Arrow have a team of professional, experienced and friendly solution consultants who are ready to provide your business with a free consultation.

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CUSTOMER SUCCESS STORIES

Read more about how Arrow are helping businesses like yours communicate more effectively, enhance their collaboration and improve customer satisfaction.