Modern Businesses Need Agile and Scalable Phone Solutions
Struggling to keep up with the demands of hybrid work or rapid growth? Modern businesses need agile, scalable phone solutions that ensure employees stay connected and productive—anytime, anywhere.
A cloud phone system delivers everything modern businesses need to stay connected.
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Partnered with the Best in the Industry
We partner with leading vendors to deliver tailored cloud phone solutions that align with your budget and unique needs.
Arrow: Your Trusted Partner in Business Phone Solutions
For over 20 years, Arrow has been a trusted partner in business communications, delivering award-winning solutions to more than 1,000 clients and 10,000 end users. Here’s how we stand out:
Seamless transition and cost savings
Unmatched support
Flexible solutions for any setup
Advanced Contact Centre Capabilities with 8×8 for Teams
Take Microsoft Teams to the next level with enterprise-grade contact centre capabilities, delivered through our premium partnership with 8×8. Designed for Australian businesses, this integration empowers your contact centre with the tools they need to deliver exceptional service—right within Microsoft Teams.
Tackle Modern Business Challenges with Arrow
With a 4.7-star Google review score from over 230 customers, businesses trust Arrow for our expertise, innovation, and exceptional service.
Your Cloud PBX Questions, Answered
How does cloud PBX work?Arrow2025-01-29T12:33:17+11:00
A cloud PBX (Private Branch Exchange) is hosted in the cloud rather than on physical hardware at your premises. It routes calls over the internet, enabling businesses to manage phone systems virtually. Features like voicemail, call forwarding, and conferencing are all accessible from any device with an internet connection.
How does cloud PBX compare to on-premises systems?Arrow2025-01-29T12:35:10+11:00
On-Premises Systems:
- Expensive Setup Costs: High upfront investment in hardware and installation.
- Complex Customisations: Custom implementations can be costly and time-consuming.
- Challenging Upgrades: Upgrades often require additional expenses and downtime.
- Limited Scalability: Adding or removing lines is a lengthy and complicated process.
Cloud PBX Systems:
- Cost-Effective: No need for expensive onsite hardware; enjoy predictable monthly costs.
- Fast and Simple Setup: Easy to implement, with minimal disruption to your business.
- Automatic Upgrades: Always stay up-to-date with the latest features, without extra effort or downtime.
- Effortless Scalability: Add or remove users as your business needs change, with just a few clicks.
What are the key benefits of switching to a cloud phone system?Arrow2025-01-29T12:40:43+11:00
- Reduced operational costs.
- Greater mobility for hybrid and remote teams.
- Enhanced customer communication with integrated features like SMS and chat.
Can a cloud phone system integrate with other tools?Arrow2025-01-29T12:52:03+11:00
Yes! Many cloud phone systems integrate with popular tools like Microsoft Teams, CRM platforms, and customer support software, streamlining workflows and boosting productivity.
Is it difficult to migrate from my current phone system?Arrow2025-01-29T12:52:44+11:00
Not at all! Our team ensures a seamless migration process with zero-touch or professional onsite installations, tailored training, and welcome free months to eliminate double billing.
How secure is a cloud PBX system?Arrow2025-01-29T12:41:51+11:00
Cloud PBX systems use encryption, multi-factor authentication, and other security measures to protect your communications and data. Reputable providers also comply with industry standards for security and privacy.