You’ve no doubt heard the term ‘digital transformation’ and perhaps wondered how this might apply to your business.
Digital Transformation has been defined as “the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology” 1
Essentially digital transformation means the adoption and integration of the latest in digital technology into a business. This will likely involve introducing and integrating cloud-based systems and processes. Digital transformation is also about cultural change, how technology changes business operations and delivers customer experiences in line with their rapidly evolving and changing expectations.
A recent report from PwC “Where next for accelerated digitalisation and data resilience” discusses Australia’s push toward digital transformation and how this will be a key part of reshaping our economy after the financial and health crises of 2020.
“Digital is no longer just about tech; it’s about what the technology can enable. It involves new ways of solving problems, as well as creating new experiences and accelerating business performance.” 2
The Cloud and UCaaS as a driver of
The rapid expansion of available communications tools has been a catalyst for the convergence of digital transformation and the migration of communications to the cloud.
A recent study by research firm Telsyte found “nearly half (45%) of organisations are looking to increase cloud infrastructure spending in 2020. Furthermore, “cloud-first” policies are now adopted by more than half (59%) of Australian business, compared to nearly half (46%) before the COVID-19 lockdown, as organisations seek to be more agile and resilient in the backdrop of the pandemic” 3
Unified communication as a service (UCaaS) solutions are a way to bring together a communications stack into a simple, seamless, secure, and cost-effective platform. UCaaS brings together multiple communication channels including voice, video, and text across multiple devices at any location.
Organisational change comes from an ability to access a centralised comms platform that supplies a consistent experience across devices, and from any location.
The fact that UCaaS is delivered in the cloud makes it a significant driver of digital transformation for the following reasons:
Reduction in operational expenditure
The cloud also allows consolidation of IT and comms, simplifying IT management, processes, and infrastructure.
Getting started on your Digital Transformation Journey
All businesses, regardless of size, should be starting to plan their digital transformation strategy. When done right the benefits are significant; a business that is resilient and adaptable to a rapidly evolving digital landscape and is best placed to meet customer demands.
UCaaS adoption and implementation is a simple and seamless process, removing all unnecessary complexity that comes with on-premises infrastructure, making life easier for IT staff and end-users.
UCaaS also removes technology silos through its open architecture and API’s, embracing integrations and compatibility with other systems and platforms.
In summary, if you want your business to be more resilient, flexible, agile, productive, competitive, and efficient, a digital transformation strategy is a crucial factor in achieving these goals.
Partnering with the right communications and technology partner will get you started and guide you through your journey to the cloud. Arrow is a recognised expert in cloud technology and migration, with exclusive and premium partnerships with industry leaders including Avaya, 8×8, Mitel, Broadsoft, and Fuze.
Our process starts with a complete business needs analysis and leads you through to solution recommendations and commercial advice. We’ll ensure your business is future-proofed by ensuring you make the right choices the first time.
If you’re ready to take the next step, contact us today.
Call Today! 1300 542 142
If you need to know more, our friendly team is here to help.