We’ve all had to adapt to the changing needs of customers, who now expect a seamless and frictionless experience with your organisation. Coupled with the challenge of remote and hybrid workers, how can you maintain high levels of customer service, improve productivity and efficiency, bring new customers to your business, and boost your bottom line? [...]
Want to know what's in store for cloud-based comms, collaboration, IT, and technology in 2022? Read on for some great roundups from our valued partners, and industry experts. Collaboration Tools 8x8 has identified eight trends within the cloud communications sector for 2022, including the adoption of the agile workplace and 'hyper-communication' [...]
Why is it important for your business? You’ve no doubt heard the term ‘digital transformation’ and perhaps wondered how this might apply to your business. Digital Transformation has been defined as “the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital [...]
2020 was the year video conferencing and collaboration became a crucial tool for business continuity, and this will continue in 2021 as we navigate hybrid working arrangements. While much of the focus has been on the work-from-home angle, it’s also vital to have the right solution and technology installed in the office, so you can [...]
What are some of the biggest business challenges you are facing in 2020? At Arrow, we listen to what business owners have to say every day, and what we hear is the concern around how to maintain and manage a dispersed workforce. Is this a new work paradigm that’s here to stay, and if so [...]
