More than ever, technology plays a pivotal role in the success of business. Microsoft products and services are the mainstay of many organisations, for communication and collaboration. To maximise the benefits of Microsoft solutions, it's a great idea to partner with a Microsoft certified partner. Let's discuss how to choose the right Microsoft certified partner ...
The landscape of business IT security continues to be driven by the ongoing global changes in working culture, notably the shift to hybrid working. Scammers continue to adapt their tactics to take advantage of the way we now work. Let’s break down some of the ACCC Scamwatch data for 2022. Australians are ...
There’s no escaping that businesses need to constantly adapt to keep their competitive edge. A key aspect that drives success and keeps businesses at the forefront is IT procurement – that is acquiring the right technology, software, and services at the best possible prices. To make this process simpler and more efficient, many companies now ...
When we talk about inbound and outbound customer communications, the terms "call centre" and "contact centre" are often used interchangeably. However, it’s important to understand that there are key distinctions between the two. Both are customer service operations that handle inbound and outbound business communications, but their management of customer interactions and supported channels differ. ...
Gone are the days when office workers walked around cradling phone handsets between their heads and shoulders with funny-looking neck angles. Nowadays, phone systems have the ability to connect to both wired and wireless headsets, thus bringing flexibility and convenience and creating opportunities to change the workplace environment. With this now in play, basic headset ...