There’s no escaping that businesses need to constantly adapt to keep their competitive edge. A key aspect that drives success and keeps businesses at the forefront is IT procurement – that is acquiring the right technology, software, and services at the best possible prices. To make this process simpler and more efficient, many companies now [...]
When we talk about inbound and outbound customer communications, the terms "call centre" and "contact centre" are often used interchangeably. However, it’s important to understand that there are key distinctions between the two. Both are customer service operations that handle inbound and outbound business communications, but their management of customer interactions and supported channels differ. [...]
Gone are the days when office workers walked around cradling phone handsets between their heads and shoulders with funny-looking neck angles. Nowadays, phone systems have the ability to connect to both wired and wireless headsets, thus bringing flexibility and convenience and creating opportunities to change the workplace environment. With this now in play, basic headset [...]
Small and medium businesses (SMBs) rely heavily on technology to streamline their operations, enhance productivity, and stay competitive in the market. A staple tool for business operations is a reliable laptop. However, with countless options available in the market, choosing the right laptops for your SMB can be a daunting task. To simplify the process [...]
In the rapidly evolving tech landscape, business video conferencing continues to witness significant advancements in functionality. As organizations continue to prioritise effective communication and collaboration, video conferencing remains an indispensable tool. This blog post delves into the transformative trends that are reshaping the business video conferencing landscape in 2023. 1. Integration with Artificial Intelligence [...]
