When we talk about inbound and outbound customer communications, the terms "call centre" and "contact centre" are often used interchangeably. However, it’s important to understand that there are key distinctions between the two. Both are customer service operations that handle inbound and outbound business communications, but their management of customer interactions and supported channels differ. [...]
Gone are the days when office workers walked around cradling phone handsets between their heads and shoulders with funny-looking neck angles. Nowadays, phone systems have the ability to connect to both wired and wireless headsets, thus bringing flexibility and convenience and creating opportunities to change the workplace environment. With this now in play, basic headset [...]
Small and medium businesses (SMBs) rely heavily on technology to streamline their operations, enhance productivity, and stay competitive in the market. A staple tool for business operations is a reliable laptop. However, with countless options available in the market, choosing the right laptops for your SMB can be a daunting task. To simplify the process [...]
In the rapidly evolving tech landscape, business video conferencing continues to witness significant advancements in functionality. As organizations continue to prioritise effective communication and collaboration, video conferencing remains an indispensable tool. This blog post delves into the transformative trends that are reshaping the business video conferencing landscape in 2023. 1. Integration with Artificial Intelligence [...]
In a landscape of increasing cybercrime, businesses need to be extra vigilant about scams and cyberattacks. Scammers are becoming increasingly sophisticated in their methods, so it's important to protect your business and your customers from falling victim. Here are Arrow’s top tips for scam-proofing your business: 1. Educate yourself and your employees One of [...]
