As the holiday season approaches, it’s time to start thinking about more than just office celebrations. Year-end preparations are vital to ensure your business runs smoothly through the holiday period and hits the ground running in 2025. Here’s our comprehensive checklist to help you wrap up 2024 successfully and get ready to thrive in the [...]
It’s official. 3G is to be switched off between the end of 2023 and the second half of 2024. This significant change has been brought about by the need to make way for faster and more efficient 4G and 5G services. The major carriers have different switch-off dates scheduled, starting with TPG Telecom/Vodafone in [...]
Arrow Earns Top Honours as 8x8's ANZ Partner of the Year, 2023/2024 8x8's ANZ Annual Partner Awards were launched in 2020 to recognise 8x8 partners for their support and success. We are thrilled to be honoured with two prestigious awards from 8×8! 8x8's ANZ Partner of the Year 2023/2024 ANZ Contact Centre Partner of [...]
It’s becoming increasingly apparent that many consumers would rather reach for a chat window or social media message than pick up the phone. Younger generations such as Gen Z are ditching the phone call for diversified digital channels. The key to business success lies in meeting customers where they are. An omnichannel communications strategy not [...]
To prioritise customer satisfaction and experience, businesses must connect on their preferred communication channels, ensuring a seamless and consistent support experience throughout their journey. Watch our video or read on to explore the many benefits of omnichannel contact centre communications. The Challenge: High Costs of Phone Support Fact: Phone calls are the most [...]
