It’s becoming increasingly apparent that many consumers would rather reach for a chat window or social media message than pick up the phone. Younger generations such as Gen Z are ditching the phone call for diversified digital channels. The key to business success lies in meeting customers where they are. An omnichannel communications strategy not [...]

To prioritise customer satisfaction and experience, businesses must connect on their preferred communication channels, ensuring a seamless and consistent support experience throughout their journey. Watch our video or read on to explore the many benefits of omnichannel contact centre communications. The Challenge: High Costs of Phone Support Fact: Phone calls are the most [...]

Gone are the days of tangled wires and muffled calls. Wireless headsets have become a staple in our dynamic and mobile work environments. But with two major technologies, Bluetooth and DECT (Digital Enhanced Cordless Telecommunications), vying for your attention, choosing the right one can seem complicated. This post will guide you through the key differences [...]