Running a business today is challenging. Your business needs to be profitable, stand out from the competition and attract new and repeat customers.
With so many business communication tools available, it can be hard to figure out what are the best ones to help your business succeed. To help you we’ve assembled 6 of the best tools and communication features to help make business a breeze.
1. Customer Relationship Managment (CRM) Phone Integration
Customer relationship marketing (CRM) is important to build and grow your business. Collecting the right type of data simply and accurately can help you reach your business goals so much easier.
CRM software allows your business to gather information about your customers throughout the buying and usage cycle. Data can be gathered from your website, email, audio, and text chat.
Our CRM software matches the needs and size of different businesses to take your business to the next level.
2. Call reporting
Call reporting and call centre reporting helps you understand exactly what’s going on with your business calls.
The real-time data allows businesses to manage staff more effectively and boost productivity.
3 Call recording
Arrow Voice call reporting also record calls and stores them in a recording library. The easy to use search function gives you the ability to quickly and simply access calls you want to hear.
Only want to have certain calls recorded? Our call recording system easily sets rules based on:
- Group
- Extension
- Incoming phone number
- External numbers
- Manual recording, and
- Percentages
4. Twinning
In business it’s important to solve problems quickly and stay connected with your team. But what happens if a business crisis happens outside of working hours?
Arrow Voice Twinning phone solution gives you and your team the capacity to use a home phone or mobile external to your business to make and receive calls. When the phone on your desk at work rings, so does your ‘twin’ phone.
We can set twinning up so that any calls you make from your home or mobile phone come up as your business phone number on the recipients phone. To find out more about Twinning, call us on 1300 542 142.
5. Video and Web Conferencing with a Huddle Room
For your business to succeed, your team needs to collaborate easily and clearly. From a presentation or meeting your team members can participate from different locations.
The Arrow Voice Huddle Room is a small space where up to eight people can collaborate privately or have a web, video or audio conference without distractions or disruptions.
Arrow Video Conferencing allows business teams to hear, see and interact – just like you’re in the same room.
Our Huddle Room features include:
- Conferencing for 5 parties
- 43” HD Smart TV with wall mount installation. 55” and 65” TVs available
- Professional quality audio for crystal clear voice conference Calls
- HD 1080p making video calls come to life
- 10 x Zoom and remote pan tilt zoom camera feature
- Office like applications
- Logitech wireless keyboard and mouse
To easily transform your meeting room into a productive business collaboration hub, we can visit your offices and assess your business web and video conferencing needs. Find out more here
6. HOT SWAP
When your business technology doesn’t work, or it needs repairing, it usually means there’s going to be down time and unexpected repair bills. Arrow Voice HOT SWAP gives you peace of mind that your business technology will always work. Got equipment or handsets that aren’t working? At no additional cost, we’ll replace them!
Find out more about Hot Swap and call 1300 542 142 to chat with one of our Turn Key Specialists today.
