SOLUTIONS FOR INDUSTRY

Retail

Boost Retail Performance with Scalable IT & Cloud Communications

Empower your stores with fast, secure cloud solutions to boost operations, enhance customer experiences, and drive growth.
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Cloud Communications for Retail

Efficient IT and seamless communication are key to delivering exceptional retail experiences. Our solutions offer fast deployment and centralised management, tailored for retail businesses.

Features like store-level IVR for store hours and promotions, call recording for training, and advanced call reporting help prevent missed opportunities and optimise customer interactions. CRM integration enables a personalised service, while collaboration tools support virtual meetings and recorded training to keep teams aligned and prepared.

Cloud Phone Solution

Scalable, reliable, and flexible communications. Cordless, softphone, or handset options

Managed Network &  Wi-Fi

Reliable , high-speed, and seure connectivity for staff and customers

CCTV

Protect your staff, customers, and premises–get 24/7 protection and peace of mind.

nbn®

high-speed connectivity with 4/5G failover so you stay connected
HOW OUR SOLUTIONS HELP

Key Benefits for Retail

Anticipate Customer Needs with Data & Analytics

Gain insights into changing customer behaviours and adapt quickly with tools that use data to forecast trends and tailor customer experiences.

Enhanced Customer Experiences

From CRM integration to tailored IVR systems, our solutions make it easy for your team to deliver personalised, efficient service that builds loyalty.

Improved Operational Efficiency

Centralised management, call reporting, and other automated tools streamline store operations, so your team can focus on customers.

Scalable for Multi-Location Stores

Our solutions are designed to grow with your business, with seamless integration across locations for consistent service and management.

Omnichannel Contact Centre

Omnichannel contact centre solutions that elevate customer experiences.

Our cloud-based contact centre solutions empower your retail business to deliver responsive, high-quality customer support across all channels. With tools designed to streamline communication and drive efficiency, your team can focus on what matters most—serving your customers.

Omnichannel Support

Enable customers to connect with your team through their preferred channels—whether that’s voice, email, or live chat, for a consistent and personalised experience.

Real-Time Insights

Use call analytics to monitor peak call times. Real-time data insights help you optimise staffing, and adjust to customer demand, maximising service levels

CRM Integration

Access important customer information instantly. Anticipate needs and resolve issues more effectively by personalising interactions.
Keep your customer and business data secure

Managed IT Security for Retail

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Our comprehensive approach safeguards your retail business from data breaches and cyber threats, keeping customer information secure at every touchpoint.

  • Mitigate risks with proactive monitoring and rapid threat response.
  • Protect POS systems and internal networks with advanced endpoint protection.
  • Stay operational with tailored backup and disaster recovery solutions for retail.

Ensure all in-store and corporate devices comply with your security policies using Arrow DeviceShield. Maintain performance and control across your device fleet.

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Secure your retail network with Cisco Umbrella, protecting your stores and eCommerce platforms from malicious online activity.

Empower Your Retail Experience

Deliver exceptional service and ensure seamless operations with cloud-based communications and IT solutions that grow with your business.