Let’s start with the basics. First off, VoIP stands for voice over internet protocol. A VoIP system delivers calls through the internet to devices configured with the appropriate details.
A VoIP system delivers business-grade calls while eliminating the need to purchase and maintain private branch exchange (PBX) hardware. Since there is no central hardware in a VoIP system, your phones can be connected at any location and unified into an organisation-wide phone service. This makes VoIP suitable for organisations with multiple offices or employees working remotely.
VoIP communication services let you collaborate with ease, manage costs and simplify what it takes to keep your business up and running. Usually the system is plug-and-play, therefore saving money on installation charges.
The advantages of a VoIP system:
- Availability: The configuration of a multi-device, in-cloud phone system means multiple devices ring simultaneously, so you are still reachable even if you are out of the office.
- Flexibility: With VoIP apps, your employees can work from home and still take transfers from the office as if they were at their desk. You can even have a receptionist answer calls from home.
- Scalability: You can start with a two-VoIP system and scale accordingly as your business grows. This ensures you only pay for what you need and can add handsets to keep up with the growth of your business. You can also reduce the capacity at any time, sitting in direct proportion to your monthly spending on telecommunications.
- Multiple sites: VoIP is especially beneficial to businesses that operate in multiple sites. That is because VoIP allows you to break the shackles of geographic locations. Calls can be transferred from Sydney to Melbourne to Perth in a matter of seconds with internal extensions and no extra call transfer fees. Saving money with free calls between sites—how great is that?
- Call Routing: It’s normal for a business to need to redirect calls. With customisable call routing features, we can assure that this happens efficiently.
- Relocation: When moving to new offices, you don’t need to stress about moving out of the exchange and losing your main number. With a VoIP system, you just unplug your handsets from the old office and plug them in to your new office.
- Quick deployment: The turnaround time for the installation of the system is quick, so you don’t need to wait long for appointment dates or worry about technicians not showing up.
When is the right time to switch to a VoIP system?
Australia has been experiencing many changes in traditional telephone services. With the National Broadband Network (NBN) rolling out, copper telephone lines will eventually be taken out of the picture. Switch to a VoIP phone system today to avoid paying huge charges to upgrade your current phone system that will last for maybe three-to-four more years.
Handy features of VoIP phone systems:
- Auto attendant
- Hunt groups
- Music on hold
- Call queuing
- IVRs
- Voicemail to email
- Efax
- Conference calls
- Video conferencing
- Call recording
- Fax to email or Efax
- Hot desking
- Busy lamp field
Speak to our expert account managers here at Arrow Voice today to have all your questions and concerns addressed before your new phone system is installed.
