Cloud PBX & IT for Recruitment
Cloud Migration and Complete IT Solution for recruitment organisation
The Challenge
Our client is a sales recruitment firm that has spent over a decade building high-performing sales teams across Australia. Known for their rigorous graduate training program, they’ve assessed, trained, and placed 13,000+ candidates across eight industry sectors.
The business had separate providers for telecommunications and IT services—resulting in duplicated costs, inconsistent service, and operational complexity. They were tied to an expensive on-premise phone system that lacked essential features such as call reporting.
When the COVID-19 pandemic made remote working a necessity, their legacy system proved unfit for purpose. The company also sought to simplify and consolidate its operations under a single provider, reduce IT and telecom spend, and improve service reliability.
Arrow conducted a full communications audit and business needs analysis to uncover the most cost-effective and future-ready solution.
The Solution
Following the discovery phase, Arrow recommended migrating to a cloud-based 8×8 unified communications platform. This gave the business access to:
- Call management and handling tools
- Centralised administration
- Advanced analytics
- Integrated voice, video, chat, and fax on desktop and mobile
In addition, Arrow delivered a fully managed IT solution encompassing security, business continuity, and proactive support—crucial for maintaining operations in uncertain times.
Solution highlights:
Cloud Communications
- 8×8 UC platform
- Cloud-based calling, video, chat, and fax
- Real-time reporting and analytics
Security & IT Infrastructure
- Cisco Meraki firewall
- Datto SIRIS with infinite backup retention and SaaS protection
- Server hosted in a secure datacentre
Managed IT Services
- Arrow Business Essentials support for desktop, server, and network
- Full business continuity and disaster recovery (BCDR) package
- Centralised IT support and account management
The Outcomes:
The migration to cloud-based communications provided staff with the flexibility to work remotely or in-office, without compromising productivity or connectivity. The new platform gave leadership immediate access to call analytics and performance insights, dramatically reducing time spent chasing reports.
Within just two weeks of implementation, the company reported a 250% increase in outbound prospecting activity—an outstanding result reflecting the business impact of the solution.
Switching from their outdated on-premise phone system eliminated ongoing maintenance costs, while offering scalable, future-ready communications. With enterprise-grade security and a fully managed IT support package, the business is now protected against outages and cyber threats, with rapid recovery options in place.
Through consolidation with Arrow, the business has reduced its IT and telecom spend by over 50%, while gaining enhanced features, functionality, and responsive Australian-based support. A dedicated account manager ensures they continue to extract maximum value from their setup, with 24/7 assistance always available.
Procurement Specialists
Arrow Voice & Data is your single partner for all IT and telecommunications needs. From procurement and licensing to support and strategy, we simplify every aspect of your technology journey.
Let us manage the tech, so you can focus on growth.