SOLUTIONS FOR INDUSTRY

Local Government

Transform your council’s comms & IT infrastructure

Equip your council with secure, cloud-based solutions that streamline operations and enhance service to your community.
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Cloud Communications
for Local Government

As local councils evolve to meet the growing demands of their communities, having reliable and efficient communication solutions is crucial.

Our unified cloud communications services ensure that your team can stay connected, collaborate seamlessly, and respond to citizen needs faster than ever before.

Whether it’s cloud phone systems or a full omnichannel contact centre, we have the tools to elevate your communication strategy.

Microsoft Teams Voice

Transform Microsoft Teams into a complete business phone system

Cloud Contact Centre

Create exceptional customer experiences

Fibre Internet

Speed and unparalleled reliability, for seamless cloud integrations.

Managed Wi-Fi

A comprehensive, high-performance network tailored to your needs

CCTV

For 24/7 protection and peace of mind–protecting your community and staff

SMS/MMS

Instantly reach recipients with alerts, reminders, and critical notifications
HOW OUR SOLUTIONS HELP

Key Benefits for Councils

Enhanced Accessibility

Allow constituents to connect with council services via phone, email, webchat, and social media, ensuring no request goes unanswered.

Remote Flexibility

Empower your teams to work from any location, maintaining the same level of productivity and service delivery with cloud-based tools.

Cost Efficiency

Reduce the need for expensive on-premise hardware and maintenance by transitioning to scalable, cloud-based systems.

Australian-Based Support

With over 20 years of experience, our local support and account management ensure help is always just a call away.

Collaborative Contact Centre

Omnichannel contact centre solutions for better customer experiences.

Integrate all communication channels—calls, emails, live chat, and social media—into a single interface. Better manage queries, service requests, and emergency calls with ease, improving community satisfaction.

Queue Management

Ensure requests are prioritised efficiently with intelligent queue systems.

Analytics and Reporting

Gain real-time insights into your council’s communication performance and identify areas for improvement.

CRM Integration

Seamlessly integrate with your existing systems, helping your staff quickly access and update constituent records.
Secure collaboration for staff and stakeholders

Meetings and Collaboration

Empower your council staff and external stakeholders with the ability to collaborate securely with our video conferencing solutions. Whether for internal team meetings or public consultations, video conferencing makes remote collaboration simple and effective.

Arrow offers conference room planning and customised design for everything from huddle rooms, medium-large meeting rooms, multipurpose rooms, and desktop solutions.

Tailored Solutions for local government

Managed IT Security & Compliance

Protecting sensitive data is more critical than ever. Our managed IT security services provide councils with comprehensive protection against cyber threats.

  • Proactively monitor and resolve issues before they disrupt operations.
  • Protect sensitive citizen data with strong endpoint security and safe storage solutions.
  • Ensure operational resilience with council-specific backup and recovery planning.

Keep council devices secure and fully managed with Arrow DeviceShield. Maintain compliance across mobile devices, workstations, and public-use terminals.

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Protect council networks from online threats with Cisco Umbrella. Ensure a secure digital environment for staff and public-facing services.

Engage With Your Community

Boost public trust and deliver exceptional service with secure, future-ready communications and IT solutions