SOLUTIONS FOR INDUSTRY

Hospitality

Redefine the Guest Experience with Integrated IT & Communications

Empower your guests and staff with cloud-driven solutions that enhance service quality and streamline operations.
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Cloud Communications and Managed IT Services for Hospitality

The hospitality sector has unique customer-centred communications requirements. From the fast-paced environment of restaurants to the 24/7 needs of hotels, phone and internet reliability is critical and downtime is not an option.

Efficient IT and seamless communication are vital for delivering memorable guest experiences. Features like easy and intuitive call routing, call recording for training, and CRM integration personalise interactions, turning visitors into loyal brand advocates.

Microsoft Teams Voice

Unify your communications

Cloud Contact Centre

Exceptional booking and service experiences

CCTV

Protect staff and guests

SMS/MMS

Fast, reliable & integrated messaging
HOW OUR SOLUTIONS HELP

Key Benefits for Hospitality

Enhanced Guest Experience

Personalise guest interactions through CRM integration, allowing your team to recognise returning guests, remember preferences, and deliver tailored service.

Operational Efficiency

Centralised management and automated tools streamline daily tasks, freeing up your staff to focus on delivering exceptional service.

Data-Driven Decisions

Utilise call and interaction data to understand guest needs, manage peak service times, and optimise staffing for a smooth operation.

Scalability Across Locations

Easily expand to multiple properties or new locations with cloud solutions designed to support consistent service and easy integration.

Omnichannel Contact Centre

Guest-centric contact centre solutions for better customer experiences.

Our solutions enable hospitality businesses to connect with guests across channels—voice, chat, email, and more—ensuring smooth communication throughout their stay. With analytics and actionable insights, you’ll optimise staffing, minimise hold times, and ensure a seamless experience.

Staff Insights & Performance

Use analytics to track peak call times, hold durations, and performance. Gain insights to optimise staffing and reduce wait times.

CRM Integration

Access details like past stays and preferences. Personalisation allows staff to anticipate needs and create memorable experiences.

Omnichannel Support

Enable guests to connect via call, chat, or email. A unified platform ensures consistent, quality service, boosting satisfaction and loyalty.
solutions tailored to the hospitality sector

Managed IT Security Solutions

Our layered security approach guards against data breaches and cyber threats. With regular security updates, 24/7 threat monitoring, and proactive support, you can focus on creating exceptional guest experiences without IT disruptions or risks.

  • Detect and respond to threats before they disrupt service or compromise guest data.
  • Secure Wi-Fi networks, booking systems, and back-office infrastructure.
  • Maintain service continuity with backup and recovery designed for hotels, restaurants, and venues.

Meet data privacy and industry compliance standards using AI-driven solutions. Automate oversight so your team can focus on guest satisfaction.

Keep devices secure across your hospitality business — from reception desks to mobile check-in units — with Arrow DeviceShield.

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Safeguard your guest and staff networks with Cisco Umbrella. Block harmful websites and threats before they reach your network.

Actionable Data and Insights

Powerful data insights for hospitality businesses

Make better decisions with actionable insights. Our analytics tools provide enterprise-level business intelligence about your communications. Detailed information about call data is presented in easy-to-digest reports and dashboards, allowing for informed and timely business decisions.

Data-Driven Answers to Questions like

  • Are we missing customer calls and potential business

  • Are we staffing to meet current demand

  • Should we reroute any of our calls

  • How many calls were abandoned or went to voicemail

  • How long are customers being kept on hold

Engage With Your Community

Boost public trust and deliver exceptional service with secure, future-ready communications and IT solutions