Hardware Support
PHONE SYSTEM HARDWARE SUPPORT
Warranty Information
At Arrow we understand the importance of staying connected.
Where we supply hardware, e.g. a modem, router, mobile phone etc., you are most likely entitled to a warranty under the Competition and Consumer Act and we are responsible for dealing with any warranty matters on your behalf with the manufacturer.
Our customer support line operates 24/7, and our team is ready to help and just a phone call away.
If you have any concerns, warranty queries and claims just call 1300 305 794.
BUSINESS IT HARDWARE SUPPORT
Warranty Information
At Arrow we understand the importance of having your office equipment work as it should.
Where we supply hardware, e.g. a modem, router, mobile phone etc., you are most likely entitled to a warranty under the Competition and Consumer Act and we are responsible for dealing with any warranty matters on your behalf with the manufacturer.
Our customer support line operates 24/7, and our team is ready to help and just a phone call away.
If you have any concerns, warranty queries and claims just call 1300 305 794.
INTERNET SUPPORT
Warranty Information
At Arrow we understand the importance of staying connected.
Where we supply hardware, e.g. a modem, router, mobile phone etc., you are most likely entitled to a warranty under the Competition and Consumer Act and we are responsible for dealing with any warranty matters on your behalf with the manufacturer.
If you have any concerns, warranty queries and claims just call 1300 305 794.
Below are links to individual product support pages
Estimating your Data Usage
In order to assist you calculate your data use, below we have provided a guide based on averages, which is to be used as an estimate only.
The amount of data used for the each described activity can vary and we advise you to regularly monitor and manage your usage.
1MB = 1,000 KB and 1 GB = 1,000 MB
| Description | Estimated Usage |
|---|---|
| Web page visits | 400KB per page |
| Streaming Video (minutes) | 5.8MB per minute |
| App/game/song downloads | 7MB per download |
| Social media post with image | 2MB per post |
| Emails with attachments | 500KB per email |
| Streaming music (minutes) | 1MB per minute |
| GPS navigation | 83KB per minute |
MOBILE SUPPORT
Warranty Information
At Arrow we understand the importance of staying connected.
Where we supply hardware, e.g. a modem, router, mobile phone etc., you are most likely entitled to a warranty under the Competition and Consumer Act and we are responsible for dealing with any warranty matters on your behalf with the manufacturer.
Our customer support line operates 24/7, and our team is ready to help and just a phone call away.
If you have any concerns, warranty queries and claims just call 1300 305 794.
Below are links to individual product support pages
Estimating your Data Usage
In order to assist you calculate your data use, below we have provided a guide based on averages, which is to be used as an estimate only.
Voice calls are inclusive of standard national calls only. The amount of data used for the each described activity can vary and we advise you to regularly monitor and manage your usage.
1MB = 1,000 KB and 1 GB = 1,000 MB
| Description | Estimated Usage |
|---|---|
| Web page visits | 400KB per page |
| Streaming Video (minutes) | 5.8MB per minute |
| App/game/song downloads | 7MB per download |
| Social media post with image | 2MB per post |
| Emails with attachments | 500KB per email |
| Streaming music (minutes) | 1MB per minute |
| GPS navigation | 83KB per minute |
| Video calling (minutes) | 3.2MB per min |
CONSUMER GUARANTEES
Any warranty or guarantee offered on our goods or services is in addition to your other rights and remedies as a consumer under Australian law, including those available under the Australian Consumer Law. For example, exceptions apply to cancellation fees if you terminate in accordance with our warranty or guarantee offered on our goods or services or in accordance with your statutory rights including the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.