A call centre manages inbound and outbound calls and is limited to voice-based interactions with your customers. You’ll have access to call metric data to better manage your call centre staff. A contact centre handles not just calls, but all interactions between customers and staff, both inbound and outbound. Customers can interact with a company ...

Contact centre for Microsoft Teams integrates the functionality of an omnichannel contact centre with Teams, allowing it to become a single communications hub for telephony and contact centre. This creates a seamless experience for your business, with no changes to the MS Teams user experience. Call centres can also be integrated with Microsoft Teams. See ...

Contact Center as a Service (CCaaS) is cloud-based software that provides contact centre functionality via a subscription. It consolidates all customer communications and interactions into a single platform. This will include calls, chat, email, and SMS.

Omnichannel communication describes a setup where a customer can interact with you via their preferred communication channel. This could include phone, email, SMS, chat, social channels, and video.