Having a CRM system that can help you track the way your company interacts with customers and those that might be interested in your product or service provides you an opportunity to better use the resources at your disposal. A quality CRM system helps you get this information and gives you the means to figure out just what it all means to your business. The Zendesk CRM platform is perfect for this.
Zendesk is a fantastic option for established companies that are looking for a CRM solution that is ready to roll. The platform’s customer service options allow your team to easily log tickets from a variety of channels, including email, the web, social media, voice calls and text chats. But that’s just the start of the Zendesk journey. Once you have all this valuable information, the program’s feature suite provides an array of easy-to-use options for breaking down this data. The different sorting options will paint a picture of customer habits and behaviours and help you determine which of your methods are working and which are not. And, on the off chance you or your team do run into issues, the friendly, experienced Zendesk support staff is ready and waiting to help you and your team.