Reporting in Real-Time
Measuring the impact of your customer interactions shouldn’t be a guessing game.
With Arrow’s contact centre solutions, you gain instant access to clear, actionable insights into performance—both at the contact centre level and down to individual agents. Track key metrics, uncover trends, and review customer service across every channel to ensure your team is consistently delivering exceptional experiences.
Contact Centre Dashboards
Visual dashboards allow for at-a-glance understanding of your call centre performance data.
Supervisor Tools
Powerful Tools That Help You Manage and Track Agent Performance
