Cloud Contact Centre CRM Integration

Deliver superior service through integration with leading CRM & business apps

Seamlessly Integrate for Superior Outcomes

Arrow and 8×8 Virtual Contact Centre integrates with leading CRM services including Salesforce, NetSuite, Microsoft Dynamics and Zendesk.

Integrating your CRM and Contact Centre can have dramatic and positive impacts on your business.

Taken advantage of this CRM integration capability to optimise your call centre performance and outcomes.

  • A single user sign-on screen
  • One click outbound dialing directly from the CRM
  • Automatic “popping” of customer CRM records
  • Toggle between the two applications
  • Auto call logging to CRM
Netsuite
Zendesk
MS Dynamics

CRM Integration Benefits for Your Business

  • Out-of-the-box integration with leading hosted CRMs
  • Improve agent productivity with simple one-click dialing from the CRM application
  • Prioritise call routing based on the CRM data leading to increased operational efficiency
  • Agents have customer account information at their fingertips as soon as the call comes in

Power Your CRM Integration with Arrow FibreNet

Supercharge your CRM Integration with ultra-fast, business-grade fibre—at a price competitors can’t match.

  • Outpace the competition with the fastest, most cost-effective fibre plans available.

  • Built for high-performance voice, video, and data
  • Flexible plans up to 10Gbps to suit every business size
  • Prices starting from $499

Customer Success Stories

Discover the outcomes we’ve delivered for businesses like yours

Unified Comms for Allied Health Network 

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Improving patient experiences with cloud-based communications and connected network

Unified Comms & Network for Multi-Site Hospitality Group 

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Custom comms and infrastructure for connected, scalable hospitality operations

Unified Comms & Managed Network for Multisite Retail 

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Reliable, scalable communications for a national retail and e-commerce leader

UC & Contact Centre for Community-Focused Legal Provider 

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Empowering Legal Services with Scalable Cloud Comms

Unified Comms and Contact Centre for Legal Services 

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Remote enablement & business continuity

Global Unified Comms for Hotel Tech Leader 

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Contact centre & global comms – powered by 8x8 and delivered by Arrow.

8×8 UC and Contact Centre for Employment Services

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Secure, scalable cloud comms tailored to compliance & client service

Cloud Contact Centre for Financial Services 

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Flexible cloud-based communications to support national growth

UC and Managed Network for Finance

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Flexible cloud-based communications and managed IT and network support

UC and IT for Tech Company

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Future proof unified comms, contact centre, and managed IT services.

Seize Your Business Advantage

Schedule your free consultation now and let our experts show you how to gain a competitive edge with our tailored solutions.