8×8 UC for Automotive

The Challenge

Our client, a leading automotive group with 30 sites and over 800 staff, faced significant challenges with their existing communications infrastructure. Their legacy on-premises phone systems, managed by various vendors, created issues with administration, inconsistent billing, and delays in receiving timely support. The escalating costs of maintaining this fragmented setup were becoming unsustainable, negatively affecting profitability and operational efficiency.

The Solution

Arrow Voice and Data recommended a comprehensive solution that delivers unified communications across all locations and for all staff, significantly reducing support costs. Our tailored communications package provides a consistent, seamless experience across all channels, enhancing both staff collaboration and customer engagement.

Key features of the solution include:

• 8×8 Cloud-Based UC & Contact Centre Phone System: Integrated contact centre functionality with advanced call queueing and call analytics.
• Smartphone App: Keeps sales and service teams connected and productive both on-site and on the go.
• Integration with Microsoft Active Directory: Centralised user management with automatic account syncs and automated provisioning.
• Cost Centre Billing: Centralised and transparent view of expenses.
• Receptionist Console and IP Handsets: Streamlined front desk operations.

The Outcomes:

• Cost Savings: Reduced maintenance costs by 30% through the elimination of on-premises infrastructure.
• Improved Efficiency: Enhanced team collaboration and customer engagement with a unified communications platform.
• Scalability: Effortless integration of new sites, supporting future growth.
• Reliability: Achieved 99.999% uptime SLA, ensuring critical communications are always available.
• Operational Efficiency: Streamlined user management and administration, reducing onboarding and offboarding time by 50%.
• Higher Conversions: Reduced missed calls by 40%, leading to higher sales and service conversions.
• Faster Response Times: Improved average call answering times by 55%.
• Deployment: The new solution was completed over several months in stages to ensure minimal disruption to business continuity. Arrow’s project management team seamlessly handled number porting and staff training.

By transitioning to 8×8’s cloud-based unified communications, our client can better manage their operations and strengthen their standing as a leading automotive dealership group. With a single provider handling all their technology and communication needs, they can unify their sites and control expenses with a predictable monthly cost through Arrow’s Turn Key agreement, offering financial clarity and stability.

A dedicated account manager ensures they get the most out of their communications setup, providing expert advice and proactive recommendations. Plus, our 24/7 Australian-based support team is always ready to assist, giving them peace of mind with reliable help whenever they need it.